Field Liaison

Thomasville Restoration, LLC; Cherry Hill Township (NJ); On-site; USD 45,000 - 52,000; Full time

Job summary

Thomasville Restoration is seeking a Field Liaison in the Mid-Atlantic region. The role involves on-site inspections for non-complex reconstructions, presenting our plan via TEAMS or phone, and capturing scans, photos, and documentation to support estimating and production teams.

You will coordinate with coordinators and estimators, ensuring smooth project setup, accurate data collection, and clear communication with homeowners across the Mid-Atlantic.

Qualifications

• 2+ years in construction, field inspection, or restoration preferred.
• Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software.
• Proficient or willing to learn DocuSketch, DASH, One Click Contractor, and related systems.
• Highly detail oriented with focus on accurate data collection.
• Excellent communicator who can explain restoration processes clearly and calmly.
• Organized with ability to manage multiple field assignments in a fast-paced environment.
• Tech savvy with smartphones, tablets, Outlook, Word, and Excel.
• Holds a valid driver’s license and reliable transportation.
• Able to safely access attics, basements, roofs, and other residential or commercial areas.

Responsibilities

• Conduct on-site inspections for non-complex reconstruction assignments.
• Present the sales presentation via TEAMS or by phone to set expectations and obtain authorizations.
• Capture DocuSketch 360 scans, photos, and documentation per standards.
• Review assignment details before each appointment including claim scope and address.
• Coordinate with internal teams to ensure smooth project setup.
• Use Dash, Engage, One Click Contractor, and DocuSketch to manage project data.
• Maintain professionalism and empathy during customer interactions.
• Upload field data including photos, scans, and notes promptly.
• Request supporting documentation when needed.
• Provide detailed post-visit summaries to support estimating and production.

Skills

Field inspection

Construction experience

Customer communication

Tools

DocuSketch

DASH

One Click Contractor

Engage (ProAssist)

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Pay: $45,000.00 - $52,000.00 per year

About Thomasville Restoration

Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Field Liaison. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll Do

• Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing
• Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations
• Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards
• Review assignment details before each appointment including claim scope, project address, and documentation requirements
• Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup
• Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data
• Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values
• Upload field data including photos, scans, and notes promptly and accurately
• Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed
• Provide detailed post-visit summaries to support estimating and production teams

Who You Are

• Experienced with at least 2 years in construction, field inspection, or restoration services preferred
• Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software
• Proficient in or willing to learn DocuSketch, DASH, One Click Contractor, and related systems
• Highly detail oriented with a focus on accurate data collection
• Excellent communicator who can explain restoration processes clearly and calmly
• Organized with the ability to manage multiple field assignments in a fast-paced environment
• Tech savvy with smartphones, tablets, Outlook, Word, and Excel
• Holds a valid driver’s license and reliable transportation
• Able to safely access attics, basements, roofs, and other residential or commercial areas when required

Your Impact

As a Field Liaison, you are the first in-person representative that homeowners and property owners meet. Your accuracy, professionalism, and empathy set the tone for the entire restoration process. By documenting sites correctly and communicating with clarity, you help families feel supported while giving our estimating and production teams the information they need to begin rebuilding. Your work ensures every project starts on the right foundation and moves forward with confidence

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.