Reconciliation Lead

Omnicell, Inc.; Fort Worth (TX); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Retirement plan with matching

Paid time off

On-site in Fort Worth, TX

Job summary

Omnicell, Inc. is seeking a Reconciliation Lead in Fort Worth, TX to lead the reconciliation services team for FDS Amplicare customers. The role manages onboarding, reporting, and customer communications, with an emphasis on accuracy and HIPAA compliance.

The position is onsite Monday through Wednesday and work-from-home Thursday and Friday, 8 AM to 5 PM. Compensation features a base hourly rate with non-negotiable terms and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 1-2 years’ experience in professional customer service environment.
• HIPAA knowledge and confidentiality required.

Responsibilities

• Own the customer relationship and communication during onboarding.
• Inform customers of actions needed, including deposits and forms.
• Address issues such as claims disputes and customer inquiries.
• Oversee development and communication of customer reports.
• Coordinate with Onboarding to receive electronic 835 forms.
• Analyze reconciliation data and advise on accounting protocols.
• Respond to customer questions promptly and route calls appropriately.
• Escalate unresolved issues to management when needed.
• Maintain case updates in NetSuite.
• Educate customers on reconciliation application via webinars.
• Prepare Unposted Claims Report quarterly for assigned stores.
• Perform root cause analysis on recurring issues and claims research.
• Maintain HIPAA confidentiality and compliance.

Skills

Communication skills

Analytical thinking

Time management

Problem solving

Team leadership

Education

High School Diploma or GED

Associate or Bachelor Degree

Tools

MS Word

Excel

Sfax

Zoom

Job description

Reconciliation LeadThe Lead Reconciliation Analyst leads the team that provides reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. This position is expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application.Please note that the hourly rate for this position is $17.50 and it is onsite Monday - Wednesday and will be work from home Thursday and Friday. The hours are 8-5. These are all non-negotiable.Responsibilities· Own the customer relationship and communication during the onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal.· Communicate necessary customer actions, including deposit verifications, write-off approvals, and completion of necessary forms and documentation.· Communicate any issues that may arise, including claims disputes.· Oversee development and communication of customer reports.· Partner with Onboarding team to establish electronic receipt of 835 forms from third-party payers.· Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.· Quickly and accurately answer customer questions; route incoming calls to appropriate parties.· Resolve customer complaints if possible or escalate to management.· Keep cases updated in NetSuite in a timely manner.· Utilize webinars to educate and train customers on reconciliation application and available reports.· Complete Unposted Claims Report on a quarterly basis for assigned stores.· Perform root cause analysis on reoccurring issues; perform claims research.· Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.· Track and escalate technical issues.· Maintain satisfactory attendance in accordance with policy.· Other duties as assigned.Required Knowledge and Skills· Proficiency in general office automation including operation of Sfax application, copy machines and multi-line phone systems.· Ability to understand and apply standard operating procedures.· Ability to coach staff and customers on best practices (technical and business process).· Ability to skillfully gather and analyze information.· Strong basic mathematical skills.· Minimum typing speed of thirty-five (35) words per minute· Ability to establish/maintain cooperative working relationships with staff and customers.· Exceptional written and verbal communication skills.· Self-starter, capable of working with minimal supervision.· Ability to identify and resolve problems in a timely manner.· Excellent organizational skills.· Prioritize and plan work activities; use time efficiently.· Treat people with respect; uphold organizational values.· Ability to manage people through influence.· Ability to manage stressful situations such as manage difficult or emotional customer situations; respond promptly to customer or team needs· Excellent attendance, punctuality and attention to details required· Intermediate knowledge of MS Word and Excel· Knowledge/experience with cloud-based webinar applications (e.g. ZOOM)· Solid typing skills (i.e. 35 wpm)Basic Qualifications· High School Diploma or GED.· 1-2 years’ experience in professional customer service environmentPreferred Qualifications· Associate or Bachelor Degree· Pharmacy industry knowledge a plus· Management of direct or in-direct reports a plus· Experience in billing or reconciliation a plus· Ten key by touchWork ConditionsThe work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In-Office in Fort Worth, TX Monday - Wednesday and work from home Thursday and Friday.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Drug Screen: Not RequiredBase Compensation: $17.12 to $17.50(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)About UsAt Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.EEO, Privacy, and AdaptabilityOmnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [e-mail] Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.