Bilingual Reconciliation Lead

Omnicell (temp); Fort Worth (TX); Hybrid; USD 38,000 - 45,000; Full time

Job summary

Omnicell is seeking a Bilingual Reconciliation Lead in Fort Worth, TX to lead reconciliation services for FDS Amplicare customers. You will manage onboarding, communications, and the customer relationship while ensuring accurate data and timely reporting.

The role requires professional working proficiency in Spanish and English, with strong Excel, Word, and Zoom skills. It is an in-office position Monday to Wednesday, with remote work on Thursday and Friday, and non-negotiable hours from 8 to 5.

Qualifications

• Proficiency in Spanish and English at a professional level.
• Strong written and verbal communication skills.
• Experience using MS Word and Excel for reporting.
• Ability to coach staff and customers on best practices.

Responsibilities

• Own the customer relationship and communication during onboarding and training.
• Communicate required actions and verify deposits and forms.
• Oversee development and communication of customer reports.
• Identify and resolve issues, including claims disputes.
• Maintain confidentiality and comply with HIPAA guidelines.
• Update cases in NetSuite in a timely manner.

Skills

Bilingual Spanish/English

Customer relationship management

Data analysis

Microsoft Office (Word/Excel)

Zoom / webinar tools

Education

High School Diploma or GED

Associate or Bachelor’s degree (preferred)

Tools

Sfax

NetSuite

Job description

Bilingual Reconciliation Lead

The BilingualLeadReconciliationAnalystleads theteam that provides reconciliation services to FDS Amplicare customersand overseesthe customer relationshipand communication. This positionis expected to maintain anin-depth understanding of thecustomer’s needs and their businesstoprovide them with the best use of the FDS Amplicare reconciliationapplication.

Please note that the hourly rate for this position is $19.50 and it is onsite Monday - Wednesday and will be work from home Thursday and Friday. The hours are 8-5. These are all non-negotiable.

Responsibilities

• Own the customer relationship and communicationduring the onboarding processincludingwelcome correspondence, follow-up training,assistance with completion of required documentation to establish third-party payer data transmittal.
• Communicatenecessary customer actions, including deposit verifications, write-off approvals,and completion of necessary forms and documentation.
• Communicateany issues that may arise, including claims disputes.
• Oversee development and communication of customer reports.
• Partner with Onboarding teamto establish electronic receipt of 835 formsfrom third-party payers.
• Provide analysisof reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.
• Quickly and accuratelyanswer customer questions; route incoming calls to appropriate parties.
• Resolve customer complaints if possibleor escalateto management.
• Keep cases updated in NetSuite in a timely manner.
• Utilize webinars to educateand train customers on reconciliationapplicationand available reports.
• Complete Unposted Claims Report on a quarterly basis for assigned stores.
• Performroot cause analysisonreoccurring issues; performclaims research.
• Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.
• Track and escalated technical issues.
• Maintain satisfactory attendance in accordance with policy.
• Other duties as assigned.

Required Knowledge and Skills

• A Professional Working Proficiency level of Spanish and English
• Proficiency in general office automation including operation ofSfax application, copy machines and multi-line phone systems.
• Ability to understand and apply standard operating procedures.
• Ability to coach staff and customerson best practices (technical and business process).
• Ability to skillfully gather and analyze information.
• Strong basic mathematical skills.
• Minimum typing speed of thirty-five (35) words per minute
• Ability to establish/maintain cooperative working relationships with staff and customers.
• Exceptionalwritten and verbal communication skills.
• Self-starter, capable of working with minimal supervision.
• Ability to identify and resolve problems in a timely manner.
• Excellent organizational skills.
• Prioritize and plan work activities; use time efficiently.
• Treat people with respect; uphold organizational values.
• Ability to manage people through influence.
• Ability to manage stressful situations such as manage difficultor emotional customer situations; respond promptly to customer or team needs
• Excellent attendance, punctuality and attention to details required
• Intermediate knowledge of MS Word and Excel
• Knowledge/experience with cloud-based webinar applications (e.g. ZOOM)
• Solid typing skills (i.e. 35 wpm)

Basic Qualifications

• A Professional Working Proficiency level of Spanish and English
• High School Diploma or GED.
• 1-2 years’experience in professional customer service environment

Preferred Qualifications

• Associate or Bachelor Degree
• Pharmacy industry knowledge a plus
• Management ofdirect orin-direct reports a plus
• Experience in billing or reconciliation a plus
• Ten key by touch

Work Conditions

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-Office in Fort Worth, TX Monday - Wednesday and work from home Thursday and Friday.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.