Recertification & Property Operations Coordinator

Decatur Housing; Decatur (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Decatur Housing is seeking a Property Operations Assistant to support daily operations across assigned properties and assist the Property Manager in maintaining safe, resident-focused communities. You will handle resident relations, inspections, work orders, unit turns, move-ins/move-outs, and records management.

The role requires strong customer service, organization, and proactive communication. On-site schedule and occasional travel between properties may apply, with opportunities to

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant experience in property management, affordable housing, multifamily housing, resident services, maintenance coordination, or related field.
• Experience using computerized business, property management, workorder, or similar systems.
• Strong customer service, communication, organization, and recordkeeping skills.
• Ability to interpret and follow policies, procedures, and applicable regulatory requirements.
• Ability to perform basic calculations and maintain accurate inventory and operational records.
• Proficiency with standard office technology and software.
• Equivalent combination of education, training, and relevant experience may be considered.
• Preferred: Experience in public, affordable, assisted, or mixed-income housing and HUD-related requirements.

Responsibilities

• Support the Property Manager with daily property operations, resident services, maintenance coordination, and administrative activities.
• Receive, document, and respond to resident concerns, complaints, service requests, and emergencies; coordinate resolution with appropriate staff and elevate significant concerns as needed.
• Enter, track, and monitor work orders to ensure timely completion and follow up with residents, Maintenance staff, and contractors regarding delays or unresolved issues.
• Coordinate unit turns, including repairs, inspections, quality-control follow-up, and preparation of units for occupancy.
• Coordinate move-in and move-out activities, including inspections, notices to vacate, required documentation, key management, and coordination with Compliance and other departments.
• Participate in routine property inspections and assist with preparation for required physical and compliance inspections.
• Monitor property conditions, common areas, curb appeal, pest-control concerns, and contractor performance and coordinate corrective action as needed.
• Assist with preventive maintenance schedules, capital improvement activities, and resident notifications.
• Maintain accurate and organized property, resident, vendor, maintenance, and operational records.
• Document and promptly report property incidents, safety concerns, potential claims, and other operational risks to appropriate management.
• Maintain and reconcile maintenance inventory; process requisitions and assist with procurement activities in accordance with established policies.
• Support property budget and operational goals by monitoring activities, expenses, service needs, and property conditions within the scope of the position.
• Prepare reports, correspondence, forms, and other documentation as required.
• Maintain regular and punctual attendance and perform other related duties as assigned.

Job description

Decatur Housing is seeking a Property Operations Assistant to support daily operations across assigned properties and assist the Property Manager in maintaining safe, resident-focused communities. You will handle resident relations, inspections, work orders, unit turns, move-ins/move-outs, and records management.

The role requires strong customer service, organization, and proactive communication. On-site schedule and occasional travel between properties may apply, with opportunities to