Assistant Property Manager

Decatur Housing; Decatur (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Retirement plan with employer contribu

Generous PTO and holidays

Professional development opportunities

Onsite gym access

Job summary

Decatur Housing is seeking an Assistant Property Manager to support daily operations of an apartment community and partner with the Property Manager to ensure excellent resident service and strong operational performance.

Ideal candidates balance resident engagement, leasing support, financial administration, and property operations, contributing to accurate records and well-managed communities.

Qualifications

• 2+ years in property management or related field.
• Experience with affordable housing and HUD programs preferred.
• Experience handling financial transactions and reporting.
• Familiarity with property management software is a plus.

Responsibilities

• Support the daily operations of the property in partnership with the Property Manager.
• Process rent payments, fees, and other charges accurately and timely.
• Handle applications, move-ins, lease docs, recertifications, and file updates.
• Provide excellent customer service to residents, applicants, and visitors.
• Respond to resident questions with professionalism and empathy.
• Create and monitor maintenance work orders for timely resolution.
• Maintain leasing, occupancy, delinquency, and compliance records.
• Assist with rent calculations, reexaminations, and program docs.
• Conduct unit/property inspections and identify issues.
• Assist with reports, audits, and HUD documentation.

Skills

Resident focus

Administrative ability

Customer service

Prioritization

Education

Associate or bachelor degree

Tools

Yardi

MRI

AppFolio

RealPage

Job description

Position Summary

Decatur Housing is seeking a detail-oriented, service-driven Assistant Property Manager to support the daily operations of an apartment community and partner closely with the Property Manager to ensure high-quality resident service, strong operational performance, and compliance with housing requirements.

Position Summary

Decatur Housing is seeking a detail-oriented, service-driven Assistant Property Manager to support the daily operations of an apartment community and partner closely with the Property Manager to ensure high-quality resident service, strong operational performance, and compliance with housing requirements. This role is ideal for a professional who enjoys balancing resident engagement, leasing support, financial administration, and property operations. The Assistant Property Manager plays an important role in creating a positive resident experience while helping maintain accurate records, efficient processes, and a well-managed community.

What You’ll Do

Key responsibilities include, but are not limited to:

• Support the daytoday operations of the property in partnership with the Property Manager


• Collect, post, and reconcile rent payments, fees, and other resident charges accurately and timely


• Process applications, moveins, lease documentation, recertifications, and resident file updates


• Provide excellent customer service to residents, applicants, visitors, and community partners


• Respond to resident questions and concerns with professionalism, empathy, and sound judgment


• Create, monitor, and follow up on maintenance work orders to ensure timely resolution


• Maintain accurate leasing, occupancy, delinquency, and compliance records


• Assist with rent calculations, reexaminations, and programrelated documentation


• Conduct unit and property inspections and help identify operational or resident service issues


• Support preparation of reports, audits, and documentation for internal leadership, HUD, and other stakeholders


• Assist with resident communications, programs, and community engagement efforts


• Serve as a point of operational support in the absence of the Property Manager, as directed

What We’re Looking For

The ideal candidate is organized, dependable, resident-focused, and comfortable working in a fast-paced environment with competing priorities. They should bring both strong administrative ability and a genuine commitment to providing excellent service in a housing or property management setting.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Public Administration, Real Estate, Property Management, Housing, or a related field preferred


• 2+ years of experience in property management, affordable housing, leasing, housing administration, or a related field


• Experience handling financial transactions, payment processing, reconciliations, and reporting


• Experience working with affordable housing, public housing, mixedincome communities, or HUDassisted programs strongly preferred


• Experience with property management software such as Yardi, MRI, AppFolio, RealPage, or similar systems preferred


• Equivalent combinations of education and relevant experience may be considered

Core Competencies

• Customer Focus: Builds positive relationships and provides responsive, respectful service


• Problem Solving: Identifies issues, evaluates options, and follows through on solutions


• Professionalism: Demonstrates accountability, confidentiality, and composure


• Teamwork: Works collaboratively across teams and departments


• Communication: Communicates clearly, tactfully, and effectively with residents and colleagues

Physical and Special Requirements

• Work is primarily performed in an office environment


• Must be able to occasionally lift up to 20 pounds


• Ability to sit for extended periods and move throughout the property as needed


• Valid Georgia driver’s license and insurability under the Authority’s fleet policy required

Benefits Snapshot

Benefits

We value our employees and offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and professional growth:

• Medical, Dental, and Vision Coverage (including PPO plan options)


• Retirement Plan with Employer Contributions


• Generous Paid Time Off, including vacation, sick leave, and observed holidays


• Additional Personal Day to support worklife balance


• Professional Development Opportunities and continued learning support


• Onsite Gym Access


• Monthly Employee Engagement Events and Activities


• Complimentary Coffee and Workplace Amenities

Why Join Decatur Housing

At Decatur Housing, your work matters. We offer the opportunity to be part of an organization committed to service, community impact, and operational excellence. This is a chance to build your career while helping create housing solutions that strengthen lives and neighborhoods.