ReceptionistScheduler

Pelham Transportation Corp; Reidsville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Pelham Transportation Corp in Reidsville, North Carolina is looking for a Receptionist/Scheduler to connect clients with exceptional transportation services. This role requires a friendly demeanor, excellent communication skills, and the ability to multitask effectively.

Responsibilities include greeting clients, managing calls, scheduling appointments, coordinating with drivers, and ensuring customer satisfaction. The ideal candidate will have a high school diploma, experience in a similar role, and proficiency in scheduling software. Join our team and contribute to our commitment to excellence and customer satisfaction.

Qualifications

• High school diploma or equivalent; additional certifications in office management preferred.
• Proven experience in a receptionist or scheduling role, ideally in the transportation industry.
• Excellent communication and interpersonal skills to engage with clients effectively.
• Strong organizational skills with the ability to multitask in a busy environment.
• Proficient in Microsoft Office Suite and scheduling software.
• Detail-oriented with a focus on accuracy and efficiency.
• Positive attitude and a strong commitment to customer service.
• Ability to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Greet and assist clients and visitors with professionalism and warmth.
• Manage incoming calls and schedule appointments for transportation services.
• Coordinate with drivers and clients to ensure timely pickups and deliveries.
• Maintain accurate records of appointments, schedules, and client interactions.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Assist with administrative tasks to support office operations as needed.
• Utilize scheduling software to optimize route planning and efficiency.
• Collaborate with team members to enhance service delivery and workflow.

Skills

Communication

Organizational skills

Customer service

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Certifications in office management

Tools

Scheduling software

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off

About the Role

Join Pelham Transportation Corp as a Receptionist/Scheduler, where you'll be the friendly face and voice that connects our clients with our exceptional transportation services. This dynamic role is perfect for someone who thrives in a fast-paced environment and is passionate about providing excellent customer service.

Responsibilities

• Greet and assist clients and visitors with professionalism and warmth.
• Manage incoming calls and schedule appointments for transportation services.
• Coordinate with drivers and clients to ensure timely pickups and deliveries.
• Maintain accurate records of appointments, schedules, and client interactions.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Assist with administrative tasks to support office operations as needed.
• Utilize scheduling software to optimize route planning and efficiency.
• Collaborate with team members to enhance service delivery and workflow.

Requirements

• High school diploma or equivalent; additional certifications in office management preferred.
• Proven experience in a receptionist or scheduling role, ideally in the transportation industry.
• Excellent communication and interpersonal skills to engage with clients effectively.
• Strong organizational skills with the ability to multitask in a busy environment.
• Proficient in Microsoft Office Suite and scheduling software.
• Detail-oriented with a focus on accuracy and efficiency.
• Positive attitude and a strong commitment to customer service.
• Ability to work independently and as part of a team in a fast-paced setting.

About Us

Pelham Transportation Corp has been a trusted name in the transportation industry for over 20 years, delivering reliable services to our valued clients. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and our employees appreciate the supportive work environment and opportunities for growth.