Dispatcher

Secure Transportation Company Inc; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacations

Sick Pay

Holidays

Job summary

An established industry player is seeking a Dispatcher to support the Transportation Manager in coordinating schedules and ensuring timely transport services. This role involves engaging with clients, managing daily schedules, and providing exceptional customer service. The ideal candidate will have strong communication skills, attention to detail, and experience in the senior care or related fields. This position offers a full benefits package after 90 days, including medical and dental coverage, making it an excellent opportunity for those looking to make a positive impact in their community while advancing their career in a supportive environment.

Qualifications

• High School diploma required; college degree preferred.
• 1 year experience with the elderly and knowledge of local traffic patterns.

Responsibilities

• Coordinate participant schedules and communicate changes.
• Enter timekeeping data and manage transport requests.
• Assist with client calls and complete clerical tasks.

Skills

Communication Skills

Planning and Organizational Ability

Problem Analysis and Solving

Customer Service Skills

Education

High School Graduate

College Degree Preferred

Commercial Driver License with Passenger Endorsement

Tools

Timekeeping Systems

Scheduling Software

Job description

Job description

Summary Description
The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator.

Key Tasks and Responsibilities

1. Coordination of Participant Schedules
2. Updates and communicates changes in driver daily schedules
3. Enter timekeeping data and review timecards daily
4. Enter all data from D/A's
5. Engage with Partners in Customer Service/ Customer Care Support
6. Assist with client calls and disseminate accordingly
7. Respond to all designated transport requests utilizing company resources
8. Ensure all incoming phone calls are answered in a timely manner
9. Complete assigned clerical and administrative tasks as required
10. Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage
11. Report all issues promptly with possible solutions to Management
12. Schedule Transportation routes as approved by Transportation Coordinator
13. Operations Lunch Relief / Backup
14. Other Assigned Reports

Education & Training

• High School graduate
• College degree preferred
• Commercial driver license with passenger endorsement

Knowledge and Experience

• Experience in Senior Care or related human services industry
• 1 year experience with the elderly required
• Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns
• Vehicle scheduling, dispatching and office experience desired

Core Competencies

• Clear and concise oral and written communication skills
• Planning and organizational ability
• Ability to problem analysis, problem solving & adaptability
• Attention to detail and ability to manage projects with minimal supervision
• Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors

Working Conditions

• Working hours: Monday - Friday 6:00am - 5:00pm, varying shifts

Physical Requirements
May require sitting or standing for up to 4 hours. Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents. Ability to use proper body mechanics.

This position requires working overnight hours, often with minimal direct supervision. Overtime required when needed.

Must pass a pre-employment drug/alcohol screen test.

Full benefit package after 90 days include medical, dental, paid vacations, sick pay and Holidays.

Secure Transportation is an EEO/AAP employer.