Dispatcher/Scheduler

Star Nonemergent Transportation, LLC; Modesto (CA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training & development

Opportunity for advancement

Career growth opportunities

Descripción de la vacante

Star Nonemergent Transportation is seeking a professional Dispatcher/Scheduler to join our team. You will handle non-emergency transportation calls and ensure trips are scheduled, routed, and monitored efficiently while maintaining compliance.

The ideal candidate thrives in a fast-paced environment, can multitask, and provides high levels of customer service. This role plays a critical part in timely service delivery and operational excellence.

Formación

• High school diploma or GED required.
• Experience as a dispatcher or scheduler preferred.
• Experience in Non-Emergency Medical Transportation (NEMT) preferred.
• Ability to handle a high volume of phone calls.
• Strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Highly organized with strong multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsabilidades

• Receive and manage inbound non-emergency calls.
• Collect and accurately document caller and trip information.
• Schedule same-day and future transportation requests.
• Assign and dispatch trips to drivers in real time using dispatch software.
• Monitor trips and adjust schedules as needed.
• Prioritize calls based on urgency and service needs.
• Communicate effectively with drivers and internal teams.
• Ensure all rides are assigned promptly and accurately.
• Maintain high standards of customer service and compliance.

Conocimientos

Multitasking

Customer service

Communication

Typing

Educación

High school diploma or GED

Herramientas

Dispatch software

Descripción del empleo

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Job Summary Star Nonemergent Transportation

Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.

The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.

Responsibilities

• Receive and manage inbound non-emergency calls
• Collect and accurately document caller and trip information
• Schedule same-day and future transportation requests
• Assign and dispatch trips to drivers in real time using dispatch software
• Monitor trips and adjust schedules as neededPrioritize calls based on urgency and service needs
• Communicate effectively with drivers and internal teams
• Ensure all rides are assigned promptly and accurately
• Maintain high standards of customer service and compliance

Qualifications

• High school diploma or GED required
• Previous experience as a dispatcher, scheduler, or similar role preferred
• Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred
• Ability to handle a high volume of phone calls
• Strong typing and data entry skills
• Excellent verbal and written communication skills
• Highly organized with strong multitasking abilities
• Ability to work well under pressure in a fast-paced environment