Receptionist/Scheduler

Pelham Transportation Corp; Reidsville (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Pelham Transportation Corp is seeking a Receptionist/Scheduler to be the friendly face connecting clients with our transportation services. You will greet visitors, answer calls, and schedule appointments in a fast-paced office.

The role requires a high school diploma, strong communication and organizational skills, and proficiency with Microsoft Office and scheduling software. You will support drivers and coordinate pickups while maintaining accurate records and delivering excellent customer

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or scheduling roles preferred, especially in transportation.
• Excellent communication and interpersonal skills to engage with clients.
• Strong organizational skills and ability to multitask in a busy environment.
• Proficiency in Microsoft Office Suite and scheduling software.

Responsibilities

• Greet and assist clients and visitors with professionalism and warmth.
• Manage incoming calls and schedule appointments for transportation services.
• Coordinate with drivers and clients to ensure timely pickups and deliveries.
• Maintain accurate records of appointments, schedules, and client interactions.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Assist with administrative tasks to support office operations as needed.
• Utilize scheduling software to optimize route planning and efficiency.
• Collaborate with team members to enhance service delivery and workflow.

Skills

Communication skills

Customer service

Organizational skills

Scheduling software

Education

High school diploma

Office management certification

Tools

Microsoft Office Suite

Scheduling software

Job description

Benefits:

• 401(k)


• Employee discounts


• Paid time off

About the Role:

Join Pelham Transportation Corp as a Receptionist/Scheduler, where you'll be the friendly face and voice that connects our clients with our exceptional transportation services. This dynamic role is perfect for someone who thrives in a fast-paced environment and is passionate about providing excellent customer service.

Responsibilities:

• Greet and assist clients and visitors with professionalism and warmth.


• Manage incoming calls and schedule appointments for transportation services.


• Coordinate with drivers and clients to ensure timely pickups and deliveries.


• Maintain accurate records of appointments, schedules, and client interactions.


• Handle inquiries and resolve issues promptly to ensure customer satisfaction.


• Assist with administrative tasks to support office operations as needed.


• Utilize scheduling software to optimize route planning and efficiency.


• Collaborate with team members to enhance service delivery and workflow.

Requirements:

• High school diploma or equivalent; additional certifications in office management preferred.


• Proven experience in a receptionist or scheduling role, ideally in the transportation industry.


• Excellent communication and interpersonal skills to engage with clients effectively.


• Strong organizational skills with the ability to multitask in a busy environment.


• Proficient in Microsoft Office Suite and scheduling software.


• Detail-oriented with a focus on accuracy and efficiency.


• Positive attitude and a strong commitment to customer service.


• Ability to work independently and as part of a team in a fast-paced setting.

About Us:

Pelham Transportation Corp has been a trusted name in the transportation industry for over 20 years, delivering reliable services to our valued clients. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and our employees appreciate the supportive work environment and opportunities for growth.