Receptionist - State Farm Agent Team Member

Pelfreyinsurance; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anthony Pelfrey - State Farm Agent is seeking a friendly Receptionist to join our office team. You will greet customers, manage calls, schedule appointments, and keep records organized.

This role emphasizes excellent customer service, strong communication, and the ability to handle multiple tasks in a fast-paced agency environment. Face-to-face interactions are common.

We offer a supportive team, growth opportunities, and a culture focused on work-life balance.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist

Customer service

Communication

Organization

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2019 and currently lead a team of three. Before becoming an agent with State Farm, I was an aspirant team member preparing for agency ownership. Prior to insurance, I owned and operated a veterinary hospital for 14 years, building it from the ground up, and also ran a consulting firm focused on helping small businesses grow and succeed.

I’m married and a proud father of four, and family is extremely important to me. My wife is a psychiatric nurse practitioner, so mental health and maintaining balance are values we take seriously both personally and professionally. I stay very active in the local community through involvement with the Chamber of Commerce and enjoy building strong relationships within the area we serve.

Our office is located in a beautiful 100-year-old home in a historic town, which gives the agency a unique and welcoming atmosphere. We offer flexible scheduling, PTO, health insurance options, licensing reimbursement, and multiple bonus opportunities. Work-life balance is important to me, and I believe in giving people flexibility as long as responsibilities are handled and goals are met.

Our culture is fast-paced, friendly, and relationship-focused. I’m looking for someone with a strong work ethic who enjoys working with people, is comfortable meeting customers face-to-face, and can adapt to different personalities and situations. If you’re someone who is motivated, personable, and wants to be part of a supportive and growing agency, this could be a great fit for you.

ROLE DESCRIPTION

Anthony Pelfrey - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.