Receptionist - State Farm Agent Team Member

Talentify; Whitehall (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Health insurance

Paid time off

Training & development

Advancement opportunities

Job summary

State Farm Agent is seeking a receptionist to join our small, friendly team. You will greet clients, manage calls and appointments, and maintain records with accuracy. The ideal candidate is organized, detail-oriented, and eager to contribute to a positive office culture. This role offers growth opportunities, PTO, and ongoing training in a supportive environment.

Join our team of three and help deliver exceptional service while supporting sales discussions and administrative workflows.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Well-organized with multitasking capabilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone and direct them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency in 2024 after spending 19 years with Enterprise, where I built a foundation in leadership, customer service, and business growth. Those years taught me the value of teamwork, accountability, and creating a positive experience for every customer—principles that now define my agency.

I’m an active member of the local Chamber of Commerce and proud to be part of a community that supports small businesses and local growth. My goal is to build an office that not only serves customers well but also fosters professional and personal development for every team member.

I offer PTO, paid holidays, health benefits, licensing reimbursement, and ongoing training and development opportunities. Team members who show initiative and drive will find real opportunities for advancement here.

The culture in my office is friendly, collaborative, and rooted in family values. We’re a small but growing team of three, and we look for people who are competitive yet supportive—those who bring a strong work ethic, a willingness to help others, and a positive attitude to everything they do.

ROLE DESCRIPTION:

Kaye-Ann Brown-Barrett - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.