Receptionist - State Farm Agent Team Member

Joe Fagan - State Farm Agent; Waterford Charter Township (MI); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Life Insurance

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Fagan - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to greet customers, route calls, schedule appointments, and maintain records. The ideal candidate has experience in receptionist or customer service, strong communication, and comfortable with sales conversations.

Proficiency in Microsoft Office and CRM systems is a plus. Join a supportive, fast-paced office with opportunities for advancement and a focus on service.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Life Insurance
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I started as a State Farm team member in 2014 and opened my own agency in September 2017. Today, we are a growing team of 10 (including two team members currently getting licensed)—11 if you count our office dog, Sawyer!

We offer competitive pay, retirement plans, flexible schedules, and a variety of team and individual bonuses. Our team culture is all about working hard and having fun. Whether it’s Tigers games, cook-offs (yes, I won the mac & cheese contest), 5Ks, or bonfires, we make time to connect and celebrate wins together.

Before insurance, I worked in commercial plumbing as a journeyman. I skipped the college path and found success through hands-on experience and grit—and I’m always looking for like-minded team players.

Outside the office, I am big on the outdoors and cooking. We also stay active in the community by supporting Waterford DECA, local youth programs, veterans organizations, and more.

Looking to grow your career in a supportive, high-energy environment? Let’s talk!

ROLE DESCRIPTION:

Joe Fagan - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.Basic computer skills, including Microsoft Office and CRM systems.