Receptionist - State Farm Agent Team Member

Austin Harrelson - State Farm Agent; Tupelo (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Austin Harrelson - State Farm Agent is seeking a motivated Receptionist - State Farm Agent Team Member to join a high-energy, people-focused office in Tupelo, MS. The role centers on delivering excellent service while supporting daily office operations.

You will greet customers, manage scheduling, handle inquiries, and maintain records, while also engaging in conversations to identify opportunities to offer insurance options and growth.

Qualifications

• Previous experience in receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Customer service

Organizational skills

Sales conversations

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 after spending six years as a State Farm team member, gaining the experience and perspective needed to build a strong, people-focused office. I’m a graduate of the University of Mississippi (class of 2014), married, and excited to be welcoming my first child this year. Our team currently includes three members, and we’re focused on growing thoughtfully while maintaining an energetic, upbeat environment. Staying connected locally is important to us, and we’re actively involved with a community development foundation.

For our team, we offer a casual dress code, birthday recognitions, team lunches, in-office competitions, health benefits, and full licensing reimbursement. Our office culture is high-energy, flexible, and fun — a place where people enjoy coming to work and supporting one another. We’re looking for motivated, positive team members who thrive in an energetic environment and are excited to grow alongside a young, expanding agency.

ROLE DESCRIPTION:

Austin Harrelson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.