Receptionist - State Farm Agent Team Member

James Bowman - State Farm Agent; Spokane (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

James Bowman - State Farm Agent is seeking a Receptionist to join the team and support daily operations. The role emphasizes customer service, organization, and efficient office management as part of a growing agency.

The successful candidate will greet customers, manage schedules, handle inquiries, and assist in sales discussions while maintaining high service standards and a positive, professional office environment.

Qualifications

• Strong communication and interpersonal abilities required.
• Excellent organizational and multitasking skills needed.
• Comfortable engaging in sales conversations with customers.

Responsibilities

• Greet customers in person and on the phone and direct to appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Education

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY

Our agency has grown from its original location in 2018 to include a second office in 2022, with a team of eight across both locations. Before becoming an agent, I spent 20 years in claims, including five years as a Director of Claims, bringing deep industry experience and leadership into the agency.

I’ve been married for 20 years and have five kids. I love spending time outdoors, especially camping, and have a background in baseball, playing at both Texas Tech and Oregon State. We’re highly involved in the community, hosting annual petting farms, serving on the Board of Directors for Safety Net (supporting youth aging out of foster care), sponsoring golf tournaments for first responders and military mental health initiatives, and partnering with local elementary schools.

For our team, we offer PTO, paid holidays, 100% employer-paid medical, dental, and vision coverage, cancer care benefits, a 401(k), reimbursement for licensing costs, and ongoing incentive opportunities, all with a strong focus on work-life balance.

Our office culture is family-oriented, hardworking, and fun. We love to win and support each other along the way. We’re looking for someone who is positive, driven, and ready to take ownership of their future - someone willing to work hard, learn, and build a successful career both personally and financially.

ROLE DESCRIPTION

James Bowman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.