Receptionist - State Farm Agent Team Member

Sterling Campbell - State Farm Agent; San Tan Valley (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Sterling Campbell - State Farm Agent is seeking a Receptionist to join a team focused on delivering exceptional customer service in a fast-paced insurance office in San Tan Valley, AZ. The role emphasizes greeting clients, managing scheduling, and handling inquiries with accuracy.

The ideal candidate will be organized, articulate, and comfortable discussing insurance options while maintaining CRM records and supporting daily operations.

Qualifications

• Experience in a receptionist or customer service role is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations and identifying insurance opportunities.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records accurately.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Reception experience

Communication skills

Organizational skills

Sales conversations

MS Office & CRM

Job description

Benefits:

• License reimbursement


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2017 and currently lead a team of six. Before becoming a State Farm agent, I worked in marketing before deciding to leave the corporate world and pursue small business ownership. I attended Utah State University and earned my MBA from the Thunderbird School of Global Management.

Our agency is built on trust, accountability, and rewarding hard work. I believe in giving my team the freedom to manage their day while providing the support they need to succeed.

Our agency offers health benefits, PTO, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in recognizing great work and rewarding team members who consistently perform at a high level.

Our culture is hardworking, positive, and supportive. I'm looking for someone with grit who doesn\'t let rejection slow them down. If you\'re dependable, kind, honest, enjoy talking with people, and bring a positive attitude every day, you\'ll fit right in with our team.

ROLE DESCRIPTION:

Sterling Campbell - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.