Receptionist - State Farm Agent Team Member

Kit Okazaki - State Farm Agent; Makawao (HI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kit Okazaki - State Farm Agent is seeking a Receptionist to join our team in Makawao, Hawaii. You will warmly greet visitors, answer calls, manage appointments, and maintain accurate customer records while supporting colleagues with a range of administrative tasks.

The ideal candidate will be organized, detail-oriented, and comfortable discussing insurance options with customers. Prior receptionist or customer service experience is preferred.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Interpersonal skills

Org & multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2010 after working in investment planning and financial services, bringing a strong background in financial guidance and long-term strategy into agency ownership. Our team has grown to 11 members, and we’re proud to be one of the top-producing agencies in the state.

Outside of the office, I’m a well-known musician on the island and stay deeply involved in the community — coaching youth basketball, serving on the local school board, participating with the food bank, adopting a highway, and sponsoring school events. Giving back is part of who we are, and it’s something our entire team takes pride in.

We offer group life insurance, a Simple IRA, health benefits, and flexibility to support our team. Our culture is built on working hard, having a lot of fun, and genuinely taking care of others. We’re looking for someone with integrity, a competitive spirit, and a true commitment to serving people — someone who wants to grow with us and help push the agency toward becoming the number one office in the state.

ROLE DESCRIPTION:

Kit Okazaki - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.