Receptionist - State Farm Agent Team Member

State Farm; Mililani Town (HI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Licensing costs paid

Bonus based on performance

Paid time off

Training & development

Job summary

Brandon Kim - State Farm Agent is seeking a Receptionist to join our team. You will greet customers, manage schedules, and support daily office operations.

Ideal candidates are organized, customer-focused, and comfortable discussing insurance options while building relationships. This role offers growth, training, and a collaborative, community-focused environment.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up.
• Support the team with administrative tasks.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office & CRM

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened our agency in 2020 and currently lead a team of 11. Before joining State Farm, I worked alongside my mother—she is also a State Farm agent—so I learned early that success is built on customer service, community involvement, and consistent execution.

I’m a University of Hawaiʻi graduate and a lifelong local, so being rooted in this community matters. We stay connected to the people and organizations around us, and community involvement is part of our agency culture. We support local events throughout the year and believe in giving back to the community that supports us.

Why This Role (and Why Us)

Our agency has been the top-performing agency in the state since 2022, and we’re growing. We’re looking for people who want more than just a job - people who want to build a career, take ownership, and thrive in a high-performance, team-driven environment.

We’re especially interested in candidates who are looking for a career change and want to transition into something stable, structured, and rewarding. No insurance history is required - if you’re motivated, teachable, and willing to take action, we’ll help you get where you need to be.

What We Offer

We take care of our team. Our agency offers:

• Support, training, and a team-oriented environment
• Health benefits
• PTO and paid holidays
• Simple IRA
• Licensing costs paid up front

What We’re Looking For

The ideal candidate is driven, hungry, and ready to take action. You’re not afraid to pick up the phone, create opportunities, and pursue results. You thrive in an environment where you’re encouraged to grow - and where your success is supported by the team around you.

ROLE DESCRIPTION

Brandon Kim - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.