Receptionist - State Farm Agent Team Member

Diana Sanchez - State Farm Agent; Cicero (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Diana Sanchez - State Farm Agent seeks a detail-oriented Receptionist to provide exceptional customer service in a friendly, team-focused office. You will greet clients, manage calls, schedule appointments and support daily operations.

Ideal candidates have prior receptionist or customer service experience, strong communication skills, and comfort with basic sales conversations. Proficiency with Microsoft Office and CRM systems is required to succeed in this role.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone, directing them to the appropriate team members.
• Schedule appointments and manage office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Organizational skills

Sales conversations

Microsoft Office / CRM

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2020 and currently lead a team of two. Before becoming a State Farm agent, I worked as a State Farm team member and have been in the insurance industry since 2012. I'm a graduate of Loyola University, a second-generation State Farm agent, married to a fellow State Farm agent, and excited to be growing our family as we prepare to welcome a new baby.

Giving back to the community is important to me. Our agency supports the Boys & Girls Club and participates in local community outreach and charitable initiatives. I enjoy building relationships and making a positive impact both inside and outside the office.

Our agency offers a Simple IRA, performance bonuses, incentive trips, professional development and coaching, opportunities for growth and advancement, and a strong commitment to work-life balance. We believe in investing in our team and helping each person reach their full potential.

Our culture is positive, collaborative, and team-focused. I'm looking for someone who is hardworking, driven, and eager to grow. If you enjoy working with others, are motivated to succeed, and want to build a long-term career, we'd love to meet you.

ROLE DESCRIPTION:

Diana Sanchez - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.