Receptionist - State Farm Agent Team Member

Teresa Susong - State Farm Agent; Lebanon (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Teresa Susong - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join a small, two-person office. The role focuses on greeting customers, handling inquiries, scheduling, and supporting the team with administrative tasks.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations while delivering friendly, high-quality service in a community-focused agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM.”

Responsibilities

• Greet customers in person and by phone, directing to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with prospective and existing customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Sales conversations

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA
• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 1992 and is a small, close-knit team of two full-time members, with plans to grow. Before becoming an agent, I worked as a business analyst in the insurance industry, which gave me a strong foundation in both the technical and service sides of the business. I also come from a family of State Farm agents, so helping people protect what matters most has always been part of my life.

I attended Indiana University, am married with grown children, and now enjoy time with my grandchild. Family is incredibly important to me, and that same family-first mindset carries into the way our office operates. I’m also a founding board member of the Boone County Mentoring Partnership, and staying involved in the community has always been a priority.

As a smaller, established agency, we offer the advantages of flexibility, adaptability, and a truly supportive environment. Our culture is caring, casual, and relationship-focused, with a strong emphasis on customer service and quality interactions. We provide mentoring, coaching, and a Simple IRA, along with a workplace where people genuinely take care of each other.

Our office feels like a true family environment with a long-tenured, close-knit team. We’re looking for someone who is kind, empathetic, personable, and motivated—someone who values customer service and wants to be part of a supportive, people-first culture. If you’re looking for a place where relationships and teamwork come first, this could be a great fit for you.

ROLE DESCRIPTION

Teresa Susong - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.