Receptionist - State Farm Agent Team Member

Doug Valentine; Cedar Rapids (IA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Vision insurance

Dental insurance

Job summary

Doug Valentine - State Farm Agent is seeking a Receptionist - Team Member to greet customers, manage scheduling, and support administrative tasks. The ideal candidate will be organized, detail-oriented, and motivated to learn the insurance industry within a team-driven environment.

Experience in reception or customer service, strong communication, and basic MS Office/CRM skills are required. This role emphasizes excellent service, sales conversations, and career growth opportunities within a

Qualifications

• Previous experience in a receptionist or customer service role.
• Clear verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone and direct to team members.
• Schedule appointments and manage office communications.
• Maintain customer records and respond to inquiries.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Communication

Customer service

Organizational skills

Sales conversations

MS Office & CRM

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:

I opened my agency in 1992 and currently lead a team of nine. Before becoming a State Farm agent, I worked as a claims representative, giving me valuable experience in the insurance industry before stepping into agency ownership. State Farm is truly a family tradition for us! Both my twin brother and older brother are agents, along with my two sons and a nephew. It's something our family has been passionate about for generations.

Our agency offers health benefits, a Simple IRA retirement plan, 17 days of paid time off, paid holidays, employer-paid long-term disability coverage, gym memberships, and a strong commitment to work-life balance. We believe in supporting our team members both professionally and personally while giving them the opportunity to build successful, long-term careers.

We've built a highly motivated, focused, and hardworking team that takes pride in what we do. We're passionate about our work, set high expectations, and are always striving to achieve great results. At the same time, we believe in celebrating our successes and making time for team bonding and activities that bring everyone together.

I'm looking for someone who shares our passion and brings a strong work ethic, self-motivation, and a team-first attitude. The right person will be focused, driven to succeed, and willing to put in the effort to achieve their goals while supporting those around them. If you're looking for an established, high-performing agency where hard work is valued, success is celebrated, and teamwork matters, we'd love to meet you.

ROLE DESCRIPTION:

Doug Valentine - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.