Receptionist - State Farm Agent Team Member

Daryl Rivera - State Farm Agent; Bensenville (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Bonus based on performance

Job summary

Daryl Rivera - State Farm Agent is seeking a Receptionist - Team Member to support day-to-day office operations and deliver friendly, professional service to clients in the local area. You will help schedule appointments, manage inquiries, and maintain customer records while contributing to a collaborative team environment.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products, with a positive, energetic approach and strong communication skills to help grow

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations and upselling opportunities.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

MS Office & CRM

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency this year after spending six years working under another State Farm agent, gaining the experience and confidence needed to build my own office. Our team currently includes two members, and we’re focused on growing thoughtfully while maintaining a positive, supportive environment.

We offer a Simple IRA, health benefits, work-life balance, and reimbursement for all licensing costs. Our office culture is light, upbeat, and consistently positive, with a strong emphasis on effort and teamwork. We’re looking for someone who is outgoing, adaptable, and brings great energy to the team - someone who fits the office culture and is excited to grow alongside a motivated, hardworking group.

Role description

Daryl Rivera - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.