Receptionist (PRN)

Wesley Manor Retirement Community; Louisville (KY); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Work-life balance

Job summary

Wesley Manor Retirement Community in Louisville, KY is seeking a professional Receptionist (PRN) to be the friendly first point of contact for residents, families, visitors, and staff. You will greet guests, answer calls, and provide courteous information while maintaining confidentiality.

The role requires solid computer skills, teamwork, and the ability to multitask in a fast-paced senior living environment.

Qualifications

• High school diploma or equivalent preferred.
• Receptionist/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency with Microsoft Office and email.
• Ability to multitask and stay organized in a busy environment.
• Interpersonal skills to interact with older adults, families, and staff.
• Ability to work independently while supporting a team.
• Professional appearance, sound judgment, and dependable attendance.

Responsibilities

• Greet residents, families, visitors, vendors, and staff professionally and warmly.
• Answer, screen, and direct incoming calls promptly and courteously.
• Provide general information and assist visitors while maintaining confidentiality.
• Monitor the front desk and lobby to maintain a positive first impression.
• Receive and distribute mail, deliveries, and packages as appropriate.
• Assist with filing, data entry, copying, scanning, and document prep.
• Maintain visitor logs, sign-in procedures, and front desk records.
• Relay messages accurately between departments in a timely manner.
• Assist with scheduling and other clerical duties as assigned.
• Observe privacy standards when handling sensitive information.
• Follow company policies and customer service expectations.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Professional appearance

Dependable attendance

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

Department: Administrative Assistant

Reports To: Director of Administrative Services

FLSA: Non-Exempt

Compensation: $12 to $13

Shift: 8AM to 7PM

Position Summary

Wesley Manor Retirement Community is seeking a professional, courteous, and dependable Receptionist (PRN) to serve as a first point of contact for residents, families, visitors, and staff. This role is responsible for creating a welcoming front-desk environment, managing incoming calls, assisting with administrative support, and helping ensure smooth daily operations. The ideal candidate will have strong customer service skills, solid computer proficiency, and the ability to communicate effectively in a fast-paced senior living environment

Essential Duties and Responsibilities

• Greet residents, families, visitors, vendors, and staff in a professional and welcoming manner.
• Answer, screen, and direct incoming phone calls promptly and courteously.
• Provide general information and assistance to visitors and callers while maintaining professionalism and confidentiality.
• Monitor the front desk and lobby area to help maintain an organized and positive first impression of the community.
• Receive and distribute mail, deliveries, and packages as appropriate.
• Assist with administrative tasks such as filing, data entry, copying, scanning, and document preparation.
• Maintain visitor logs, sign-in procedures, and other front desk records as required.
• Support communication between departments by relaying messages accurately and timely.
• Assist with scheduling, clerical support, and other routine office duties as assigned.
• Observe privacy and confidentiality standards when handling sensitive information.
• Follow all company policies, procedures, and customer service expectations.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent preferred.
• Previous receptionist, front desk, customer service, or administrative support experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and email systems.
• Ability to multitask, stay organized, and work effectively in a busy environment.
• Strong interpersonal skills with the ability to interact respectfully with older adults, families, team members, and guests.
• Ability to work independently while also supporting a team environment.
• Professional appearance, sound judgment, and dependable attendance.

Benefits Summary

At Wesley Manor, we offer a comprehensive benefits package designed to support your overall well-being, financial security, and work-life balance. Some of the highlights include:

• Competitive Salary & Culture: Enjoy a competitive salary with shift differentials and join a workplace recognized as a World's Best Culture organization. We are a faith-based community focused on compassion and service.
• Professional Growth: Explore numerous opportunities for professional development and career advancement.
• Work-Life Balance: A supportive culture that promotes your well-being.

Equal Opportunity Employer

Wesley Manor Retirement Community is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law. We are committed to maintaining a respectful, inclusive, and professional workplace where all employees are treated with dignity and respect.

And there's even more! When you join our team, you'll discover a full suite of benefits that make Wesley Manor a truly rewarding place to work.

And there's even more! When you join our team, you'll discover a full suite of benefits that make Wesley Manor a truly rewarding place to work.