Receptionist & Medical Records Coordinator

The Alden Network; Rockford (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Time Off

Retirement / Pension Plan

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network in Rockford, IL is seeking an experienced Office/Medical Records Administrator to direct the overall office operations and supervise the Medical Records department.

You will review policies, coordinate staff, maintain files, and communicate with residents, families, and agencies. This full-time role requires strong organizational skills, calm decision making, and a commitment to quality service.

Qualifications

• High school diploma or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must read/write and speak English clearly.
• Ability to make independent decisions and stay calm in emergencies.
• Ability to deal tactfully with residents, family members, visitors, personnel, agencies, and general public.
• Leadership and supervisory abilities; work well with others.
• Patience, tact, and enthusiasm.

Responsibilities

• Review policy and procedure manuals and job descriptions at least annually and make recommendations to the Administrator.
• Meet with receptionist regularly to identify and correct problems and improve service.
• Recruit, interview, and select personnel with Administrator approval.
• Schedule department work hours, personnel, and tasks to expedite work.
• Complete performance evaluations timely where applicable.
• Make daily rounds of reception area to ensure duties are performed and procedures followed.
• Answer calls promptly, screen according to facility policy, and relay messages.
• Greet and direct visitors to sign in.
• Type, file, copy materials and maintain all files and equipment.
• Prepare reports and correspondence as directed by Administrator.
• Receive, sort, direct mail and fax information; send reports to agencies as required.
• Maintain cordial relationships with residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

Skills

Office management

Leadership & supervision

Communication skills

Administrative procedures

English proficiency

Education

High school diploma or equivalent

Some college preferred

Job description

The Alden Network in Rockford, IL is seeking an experienced Office/Medical Records Administrator to direct the overall office operations and supervise the Medical Records department.

You will review policies, coordinate staff, maintain files, and communicate with residents, families, and agencies. This full-time role requires strong organizational skills, calm decision making, and a commitment to quality service.