Receptionist - Home Health

Five Star Home Health Care LLC; Chantilly (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

Five Star Home Health Care LLC in Chantilly, VA is seeking a full-time receptionist with strong administrative skills and basic clinical knowledge. This is an in-person, M-F 9-5 role at our Chantilly headquarters, with benefits, and no remote option.

As the first point of contact for patients, caregivers, clinicians and offices, you will handle calls, medical terminology, home health workflows, and ensure messages reach the right team promptly.

Qualifications

• Previous home health experience required.
• Working knowledge of basic medical terminology.
• Familiarity with home health operations and clinical communications.
• Highly organized and detail-oriented.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities in a busy environment.

Responsibilities

• Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners.
• Route calls appropriately and escalate when needed.
• Communicate using basic medical terminology and home health language.
• Support day-to-day office and clinical operations in the home health setting.
• Handle administrative tasks, documents, mail and files; maintain organized records.
• Provide responsive, professional service to patients, families, employees and healthcare partners.

Skills

Home health experience

Medical terminology

Organization

Verbal communication

Written communication

Customer service

Job description

Full Time Chantilly, VA, US

Salary Range: $20.00 To $22.00 Hourly

Job Type

• Full-time M-F 9-5 with benefits
• 100% in-person at our Chantilly headquarters (no remote option available)

Join Our Team

We are a locally owned and operated home health agency with more than 20 years of experience. We are looking for an organized, responsive professional who combines strong administrative skills with basic clinical knowledge and home health experience.

This is more than a traditional receptionist role. As a first point of contact for patients, caregivers, clinicians, physician offices and other healthcare partners, you need to be comfortable with medical terminology, home health workflows, and clinical communications.

We believe people should be able to reach a real person when they need us and avoid "taking messages." Incoming calls are answered and actioned live, so this position is ideal for someone who can quickly understand the reason for a call, determine what needs to happen next, and make sure it gets to the right person.

What You'll Do

• Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners
• Understand the nature of clinical and operational calls and route or escalation appropriately
• Communicate effectively using basic medical and home health terminology
• Support day-to-day home health office and clinical operations
• Assist with administrative and clerical tasks related to patient care and office operations
• Manage incoming documents, faxes, mail, and packages
• Maintain organized records and information
• Handle multiple calls and priorities while ensuring requests are followed through
• Provide responsive, professional service to patients, families, employees, and healthcare partners

Who Will Thrive

• Previous home health experience required
• Working knowledge of basic medical terminology
• Familiarity with home health operations, including communication with clinicians, physician offices, patients and caregivers
• Able to understand the urgency and purpose of incoming calls and determine the appropriate next step
• Highly organized and detail-oriented
• Strong verbal and written communication skills
• Comfortable working in a busy environment with multiple priorities
• Able to take ownership of requests rather than simply transferring calls