Operations Assistant - Home Health Agency

Automatic Data Processing, Inc.

Chantilly (VA)

On-site

USD 28,000 - 30,000

Full time

4 days ago

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Qualifications

Experience in a home health setting preferred.
Familiarity with medical terminology and patient communications.
Strong administrative and clerical skills.
Ability to manage multiple priorities in a busy office.

Responsibilities

Answer and manage incoming calls and chats from patients, caregivers, clinicians, physician offices, and healthcare partners.
Understand the nature of clinical and operational calls and route or escalate appropriately.
Communicate effectively using basic medical and home health terminology.
Support day-to-day home health office and clinical operations.
Assist with administrative and clerical tasks related to patient care and office operations.
Manage incoming documents, faxes, mail, and packages.
Maintain organized records and information.
Handle multiple calls and priorities while ensuring requests are followed through.
Provide responsive, professional service to patients, families, employees, and healthcare partners.

Skills

Administrative skills

Medical terminology

Home health experience

Communication

Organization

Multitasking

Job description

Full Time Chantilly, VA, US

Salary Range: $20.00 To $22.00 Hourly

Job Type

Full-time M-F 9-5 with benefits
100% in-person at our Chantilly headquarters (no remote option available)

Join Our Team

We are a locally owned and operated home health agency with more than 20 years of experience. We are looking for an organized, responsive professional who combines strong administrative skills with basic clinical knowledge and home health experience.

This is more than a traditional receptionist role. As a first point of contact for patients, caregivers, clinicians, physician offices and other healthcare partners, you need to be comfortable with medical terminology, home health workflows, and clinical communications.

We believe people should be able to reach a real person when they need us and avoid "taking messages." Incoming calls are answered and actioned live, so this position is ideal for someone who can quickly understand the reason for a call, determine what needs to happen next, and make sure it gets to the right person.

What You'll Do

Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners
Understand the nature of clinical and operational calls and route or escalation appropriately
Communicate effectively using basic medical and home health terminology
Support day-to-day home health office and clinical operations
Assist with administrative and clerical tasks related to patient care and office operations
Manage incoming documents, faxes, mail, and packages
Maintain organized records and information
Handle multiple calls and priorities while ensuring requests are followed through
Provide responsive, professional service to patients, families, employees, and healthcare partners

Who Will Thrive

Previous home health experience required
Working knowledge of basic medical terminology
Familiarity with home health operations, including communication with clinicians, physician offices, patients and caregivers
Able to understand the urgency and purpose of incoming calls and determine the appropriate next step
Highly organized and detail-oriented
Strong verbal and written communication skills
Comfortable working in a busy environment with multiple priorities
Able to take ownership of requests rather than simply transferring calls