Receptionist-First Impressions Ambassador

Brown & Brown Insurance; Louisville (KY); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Health benefits

401k plan

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

Brown & Brown Insurance in Paducah, KY, is seeking a part-time Receptionist to manage the front desk, greet clients, answer calls, and route messages. The role includes mail handling, scheduling, and supporting the Employee Benefits Team Leader and other department leaders with administrative tasks.

Candidates should have 1–3 years of related experience, be proficient in Microsoft Office, and maintain confidentiality.

Qualifications

• One to three years of receptionist/front-desk/administrative experience.
• Proficiency in Microsoft Office Suite.
• Professional and welcoming telephone and in-person communication skills.
• Ability to maintain a high level of confidentiality.
• Strong planning, organization, time management, and attention to detail.
• Clear written and verbal communication skills.
• Ability to solve problems, manage competing priorities, and adapt to changing needs.
• Commitment to accuracy, quality, and safe use of office equipment and materials.
• Bachelor’s degree in a business- or finance-related discipline preferred.

Responsibilities

• Answer incoming calls, direct callers to the appropriate teammate, take messages, and manage voicemail.
• Welcome clients and visitors and assist or direct them as needed.
• Open, sort, and date-stamp incoming mail, then scan and distribute documents to the appropriate Account Managers and Accounting teammates.
• Scan copies of incoming checks and mail the original checks to the lockbox.
• Track office supply levels and place orders as needed.
• Schedule appointments and maintain organized front-desk workflows.
• Support all departments with additional administrative needs.
• Complete additional duties and projects assigned by the PCL/Accounting Leader, Employee Benefits Team Leader, or other Team Leaders.

Skills

MS Office

Phone etiquette

In-person communication

Confidentiality

Time management

Detail oriented

Clear communication

Education

Bachelor’s degree preferred

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a part-time Receptionist to join our team in Paducah, KY!

The Receptionist is responsible for managing the front desk, greeting and directing clients and visitors, answering and routing calls, scheduling appointments, and handling incoming and outgoing mail. Additionally, the role scans and distributes mail and check documentation, orders office supplies, and provides administrative support and project assistance to the Employee Benefits Team Leader and other department leaders.

How You Will Contribute:

• Answer incoming calls, direct callers to the appropriate teammate, take messages, and manage voicemail.
• Welcome clients and visitors and assist or direct them as needed.
• Open, sort, and date-stamp incoming mail, then scan and distribute documents to the appropriate Account Managers and Accounting teammates.
• Scan copies of incoming checks and mail the original checks to the lockbox.
• Track office supply levels and place orders as needed.
• Schedule appointments and maintain organized front-desk workflows.
• Support all departments with additional administrative needs.
• Complete additional duties and projects assigned by the PCL/Accounting Leader, Employee Benefits Team Leader, or other Team Leaders.

Licenses & Certifications:

• Ability to obtain the required insurance license within six months of hire.

Skills & Experience to be Successful:

• One to three years of experience in a receptionist, front-desk, administrative, or similar position.
• Proficiency in Microsoft Office Suite.
• Professional and welcoming telephone and in-person communication skills.
• Ability to maintain a high level of confidentiality.
• Strong planning, organization, time management, and attention to detail.
• Clear written and verbal communication skills.
• Ability to solve problems, manage competing priorities, and adapt to changing needs or unexpected events.
• Commitment to accuracy, quality, and safe use of office equipment and materials.
• Bachelor’s degree in a business- or finance-related discipline preferred.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.