Receptionist & Dispatch Coordinator | Restoration

SERVPRO of Vacaville / Dixon; Town of Florida (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Competitive compensation

Paid training

Career progression

Personal and professional development

Job summary

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator for an in-person, full-time role in a fast-paced office environment. You will handle incoming calls and emails, dispatch restoration teams, and maintain customer data across systems.

The position requires strong communication, multitasking, and familiarity with Microsoft Office; bilingual English/Spanish is a plus. Competitive hourly pay is offered along with training and opportunities for advancement.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft programs (Basic Excel spreadsheets, intermediate Outlook for emails) and ability to learn new software programs.
• Ability to effectively multi-task.
• Prior dispatch experience helpful.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• High school diploma/GED (preferred)

Responsibilities

• Receive incoming calls and emails about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain software so that appropriate teams are routed accordingly and customer information is input properly.
• Perform detailed and accurate data entry in multiple systems.
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office communication

Multitasking

Microsoft Excel

Microsoft Outlook

Bilingual English/Spanish

Education

High school diploma/GED

Tools

Microsoft Excel

Outlook

CRM software

Job description

SERVPRO Team Locandro is hiring a Receptionist - Dispatch Coordinator for an in-person, full-time role in a fast-paced office environment. You will handle incoming calls and emails, dispatch restoration teams, and maintain customer data across systems.

The position requires strong communication, multitasking, and familiarity with Microsoft Office; bilingual English/Spanish is a plus. Competitive hourly pay is offered along with training and opportunities for advancement.