Dispatch Coordinator

SERVPRO of Mount Ephraim Bellmawr; Gloucester City (NJ); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Flexible work from home options

Job summary

SERVPRO of Mount Ephraim Bellmawr is seeking a Dispatch Coordinator to manage scheduling and frontline inquiries for restoration services in the Gloucester City area.

You will coordinate teams, maintain routing in scheduling software, and ensure accurate data entry while supporting multiple departments. A customer-service mindset and dispatch experience are highly valued.

Qualifications

• High school diploma or GED preferred.
• At least two years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail-oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls regarding past services, follow-ups on current projects, general inquiries about business and routine communications.
• Collaborate and assist with other departments as needed.
• Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Skills

Customer service

Office experience

Dispatch experience

Multitasking

Detail oriented

Geographical knowledge

Computer applications

Education

High school diploma or GED

Tools

Scheduling software

Job description

SERVPRO of Mount Ephraim/Bellmawr is hiring a Dispatch Coordinator.

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• Flexible work from home options available

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls regarding past services, follow‑ups on current projects, general inquiries about business and routine communications.
• Collaborate and assist with other departments as needed.
• Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Position Requirements

• High school diploma or GED (preferred).
• At least two years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail‑oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.
• Ability to successfully complete a background check subject to applicable law.

Physical Demands

This is a sedentary role in a fast‑paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary.