Dispatch Coordinator

SERVPRO of Mount Ephraim/Bellmawr; Gloucester City (NJ); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Flexible work-from-home options

Job summary

SERVPRO of Mount Ephraim/Bellmawr is looking for a Dispatch Coordinator to assist with scheduling teams for customer projects. The role requires strong customer service and organizational skills, ideal for those who thrive in a fast-paced environment.

Key responsibilities include dispatching restoration teams, data entry, and managing scheduling software. Requirements include a high school diploma and at least 2 years of related experience. Flexible work-from-home options are also available.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Ability to multitask and remain detail-oriented.
• Prior dispatch experience preferred.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects.
• Review and maintain the scheduling software.
• Perform detailed and accurate data entry.

Skills

Customer service skills

Organizational skills

Multitasking

Knowledge of local geographical area

Education

High school diploma/GED

Tools

Scheduling software

Computer applications

Job description

SERVPRO of Mount Ephraim/Bellmawr is hiring a Dispatch Coordinator!

As the Dispatch Coordinator, you will assist with scheduling a team to the customer's location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• Flexible work-from-home options available

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow up on current projects, and address general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Requirements

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail-oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Physical Demands & Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to successfully complete a background check subject to applicable law.