Dispatch Coordinator

Servpro Industries, Inc.; Westerly (RI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Job summary

A local restoration service in Westerly, RI, is seeking a Dispatch Coordinator to assist with scheduling and customer inquiries. The ideal candidate will have outstanding customer service skills and at least two years of relevant experience, preferably with dispatch knowledge. Responsibilities include dispatching restoration teams, data entry, and responding to customer calls. Competitive hourly compensation is offered, and the role operates in a fast-paced office environment.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area is preferred.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects.
• Review and maintain the scheduling software.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services and follow ups.
• Collaborate and assist with other departments as needed.

Skills

Outstanding customer service skills

Ability to multitask

Detail-oriented

Education

High school diploma/GED (preferred)

Tools

Scheduling software

Relevant computer applications

Job description

SERVPRO of Washington County RI is hiring a Dispatch Coordinator!

SERVPRO of Washington County RI offers:

• Competitive compensation

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation: $22.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.