Dispatch/Scheduler- Cumming, GA

SP Global DRT; Cumming (GA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental Insurance

Vacation

Job summary

SP Global DRT is seeking a Dispatch/Scheduler to manage incoming calls, greet visitors, and coordinate dispatch of crews to jobsites. The role requires strong customer service, communication, and organizational skills, with in-person work five days a week in a fast-paced office environment.

The position includes scheduling, data entry, and coordinating with customers, crews, and adjusters, plus administrative support to the office. Proficiency in Microsoft Office and phone systems is expected.

Qualifications

• High school diploma or GED required.
• Previous receptionist, dispatch, or administrative experience preferred.
• Proficiency in Microsoft Office and phone systems.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills.
• Must be able to work in person 5 days per week; occasional after-hours and weekends.

Responsibilities

• Answer and direct incoming calls and greet visitors professionally.
• Dispatch and coordinate crews and resources to jobsites.
• Capture and enter job and customer information into the system.
• Schedule appointments and maintain crew calendars.
• Provide administrative and clerical support to the office.
• Communicate with customers, crews, and adjusters as needed.
• Maintain a clean and organized reception area.

Skills

Customer service

Communication

Multitasking

Organizational skills

Dispatch coordination

Phone etiquette

In-person work

Education

High school diploma/GED

Tools

Microsoft Office

Phone systems

Job description

About The Company

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

About The Company

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Dispatch/Scheduler manages incoming calls and front-desk reception while coordinating the dispatch of crews to jobsites, providing professional customer service and administrative support.

Primary Responsibilities

• Answer and direct incoming calls and greet visitors professionally.
• Dispatch and coordinate crews and resources to jobsites.
• Capture and enter job and customer information into the system.
• Schedule appointments and maintain crew calendars.
• Provide administrative and clerical support to the office.
• Communicate with customers, crews, and adjusters as needed.
• Maintain a clean and organized reception area.

Position Requirements

• High school diploma/GED required.
• Previous receptionist, dispatch, or administrative experience preferred.
• Proficiency in Microsoft Office and phone systems.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills.
• Must be able to work in person 5 days per week. Available for occasional after-hours and weekend support as needed.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Primarily office-based work in a climate-controlled environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Repetitive motions including keyboarding and use of a mouse.
• Frequent talking and hearing for phone and in-person communication.
• Close visual acuity for reading documents and viewing computer screens.
• Occasional standing, walking, bending, reaching, and filing.
• Occasional lifting and carrying of up to 25 pounds (files, supplies, or equipment).
• Ability to open filing cabinets and bend or stand on a step stool as needed.

Job Type

• Full- Time, up to 40 hours per week.
• Flexibility for weekends shifts

Salary

$21-$24 / hour, pending experience.

Benefits

• 401(k) 3% Match
• Health, Dental, Vision insurance
• Vacation

Each SERVPRO franchise is independently owned and operated