Receptionist/Customer Service Rep

Lithia & Driveway; Roseville (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid holidays & PTO

401(k) Retirement Plan

Employee stock purchase plan

Vehicle purchase discounts

Wellness programs

Lithia Learning Center

Job summary

Lexus of Roseville is seeking a Receptionist/Customer Service Representative to greet guests, manage calls, schedule appointments, and support sales and service teams. You will maintain an organized front desk and assist customers with inquiries, contributing to a premium guest experience at a luxury dealership.

The role requires at least 1 year of relevant experience, flexible availability including evenings, weekends, and holidays, and strong communication skills.

Qualifications

• 1 year of receptionist or customer service experience.
• Experience assisting customers via chat and email channels.
• Detailed troubleshooting and resolutions for users.
• Ability to manage multiple tasks while maintaining quality and timelines.
• Basic computer proficiency (Microsoft Office, scheduling systems).

Responsibilities

• Greet customers warmly, in person and over the phone.
• Manage incoming calls and direct to correct departments.
• Schedule appointments and assist with customer inquiries.
• Maintain a clean, organized front desk and lobby area.
• Provide administrative support to sales and service teams.
• Help with basic data entry and record keeping.

Skills

Receptionist experience

Customer service

Chat and email support

Data entry & scheduling

Basic computer skills

Job description

Dealership:

L0348 Lexus of Roseville

Lexus of Roseville

Hiring: Receptionist/Customer Service Rep

• Pay: $16.90 Hourly, plus bonus opportunities.
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Be the First Impression. As a Customer Service Representative, you’ll be one of the first people our guests work with. You help set the tone for their entire visit.

Represent a Luxury Brand. Partner with a team dedicated to delivering a premium customer experience and take pride in representing one of the most recognized names in automotive.

Grow Your Career. Gain valuable experience working with our Sales, Service, Parts, and administrative teams.

Be Part of a Team. You’ll work with people across the dealership to make sure every customer gets the help they need—from scheduling appointments to answering questions and connecting guests with the right department.

Great Benefits. Eligible team members can enjoy medical, dental and vision coverage, paid holidays and PTO, 401(k), employee stock purchase opportunities, vehicle purchase discounts, wellness programs, and access to learning and development resources.

Make an Impact Every Day. If you enjoy helping people, staying organized, and making someone’s day a little easier, this is a role where those qualities matter.

What You’ll Do

• Greet customers warmly, both in person and over the phone
• Manage incoming calls and direct them to the appropriate departments
• Schedule appointments and assist with customer inquiries
• Maintain a clean, organized, and welcoming front desk and lobby area
• Provide administrative support to sales and service teams
• Help with basic data entry and record keeping

What You’ll Bring

• 1 year of previous receptionist or customer service experience
• Experience assisting customers through chat and email support
• Experience providing detailed troubleshooting and resolutions to users
• Prioritize multiple tasks while meeting quality and time expectations.
• Basic computer proficiency (Microsoft Office, scheduling systems)
• Open availability required Sunday-Saturday between 8:00 AM and 8:00 PM; schedule will vary

Total Rewards

The Hourly Pay for this position is $16.90, plus bonus opportunities.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.