Receptionist & Customer Experience Specialist

Equus; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Full time

Job summary

Equus Workforce Solutions in the United States is seeking a Customer Service Associate to manage center flow, greet customers, collect information, and connect visitors with staff for appointments and services.

You will track wait times, coordinate with department leads, provide accommodations (including language support), translate as needed, and help maintain welcoming reception areas while ensuring compliance with program requirements.

Qualifications

• High School Diploma or equivalent.
• Four years direct customer service experience in a clinical or social service environment.
• Experience in a fast-paced, team environment that is performance driven.
• Experience with publicly-funded programs; TANF experience preferable.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.

Responsibilities

• Manages customer flow within the center.
• Greets customers and connects them with staff for appointments and other activities to meet their needs.
• Collects information from customers and scans into the system.
• Coordinates with department leads to ensure customers are seen timely and that their needs are met.
• Tracks customer wait times and makes recommendations for improvement; implements processes to improve customer service.
• Enters and/or updates customer information in the system at each visit.
• May refer customers to other providers, as needed to meet individual needs.
• Provides and/or coordinates accommodations for customers, including language accommodations.
• Translates or interprets for customers as needed or arranges for such services.
• Oversees the reception areas and ensures posters in required languages are present, materials stocked, and areas welcoming.
• Participates in the center's overall customer service team to resolve barriers to service.

Skills

Customer service

Engagement

Motivational interviewing

Care management

Communication

Education

High School Diploma or equivalent

Tools

Electronic systems

Job description

Equus Workforce Solutions in the United States is seeking a Customer Service Associate to manage center flow, greet customers, collect information, and connect visitors with staff for appointments and services.

You will track wait times, coordinate with department leads, provide accommodations (including language support), translate as needed, and help maintain welcoming reception areas while ensuring compliance with program requirements.