Workforce Solutions Specialist

Equus Workforce Solutions; Preston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Equus Workforce Solutions is seeking a front-line customer service representative to greet visitors, direct them to services, and summarize available offerings. You will assist with applications, update records, and connect job seekers with resources and relevant job referrals.

The role requires strong communication, tact, and professionalism to handle a busy office with multiple customers, while ensuring accurate data entry and resource availability.

Qualifications

• Requires a high school diploma or GED with two years of college coursework or equivalent customer service experience
• Knowledge of workplace, jobs and entry requirements
• Ability to listen, assess needs and suggest appropriate assistance
• Demonstrates tact, diplomacy and persistence when helping customers

Responsibilities

• Greet customers and guide them to the best route for service
• Understand office operations to direct customers correctly
• Summarize services to customers who ask what we do
• Offer and encourage completing work applications
• Update MIS systems with referrals and customer data
• Provide information about community resources
• Assist with job search and refer to jobs in the database
• Record referrals accurately and promptly
• Ensure materials needed are available near the office entry
• Perform other duties as assigned

Skills

Customer service

Active listening

Professionalism

Communication

Tact and diplomacy

Education

High school diploma or GED

Two years of college coursework

Two years of customer service experience

Job description

Equus Workforce Solutions is seeking a front-line customer service representative to greet visitors, direct them to services, and summarize available offerings. You will assist with applications, update records, and connect job seekers with resources and relevant job referrals.

The role requires strong communication, tact, and professionalism to handle a busy office with multiple customers, while ensuring accurate data entry and resource availability.