Career Services Navigator & Advocate

Talentify; Racine (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Equus Workforce Solutions seeks a front desk associate to greet customers, direct them to the right services, and provide information about available programs. You will assist with job search resources, referrals, and MIS data entry while maintaining a professional, courteous demeanor.

You will support general office operations, verify materials are available at the entry, and encourage customers to complete applications.

Qualifications

• High school diploma or GED with two years of college coursework or two years of customer service.
• Two years of experience at Workforce Solutions with a supervisor recommendation.
• Ability to listen, analyze needs and suggest appropriate assistance.
• Professional, friendly and able to handle high customer volumes.

Responsibilities

• Provide a friendly greeting and guide customers to the best service route.
• Understand office operations to direct customers appropriately.
• Summarize services when asked.
• Assist customers with work applications and encourage completion.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Two years of college coursework

Tools

MIS systems

Job description

Equus Workforce Solutions seeks a front desk associate to greet customers, direct them to the right services, and provide information about available programs. You will assist with job search resources, referrals, and MIS data entry while maintaining a professional, courteous demeanor.

You will support general office operations, verify materials are available at the entry, and encourage customers to complete applications.