Front Desk & Customer Experience Coordinator

Equus Workforce Solutions; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Full time

Job summary

Equus Workforce Solutions is a leading provider of workforce development services in North America. The role focuses on managing customer flow in the career center, greeting clients, collecting information, and coordinating accommodations and referrals to other providers as needed. Strong organizational and customer engagement skills are essential.

Starting hourly salary is $20/hr. The team emphasizes Equal Employment Opportunity and reasonable accommodations during the application process.

Qualifications

• High School Diploma or equivalent.
• Four years direct customer service experience in a clinical or social service environment.
• Experience in a fast-paced, team environment that is performance driven.
• Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; TANF experience preferable.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.

Responsibilities

• Manages customer flow within the center.
• Greets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needs.
• Collects information from customers and scans into the system.
• Coordinates with department leads to ensure customers are seen timely and that their needs are met.
• Tracks customer wait times and makes recommendations for improvement; implements processes to continuously improve customer service.
• Enters and/or updates customer information in specified system at each visit.
• May make referral of customers to other providers, as needed to meet individual needs.
• Provides and/or coordinates for the provision of accommodations to serve customers, including language accommodations.
• Translates or interprets for customers as needed (or arranges for such services).
• Oversees the reception areas.
• Ensures that required posters in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others.
• Participates as part of the center's overall customer service team to communicate issues and resolve any barriers to providing quality customer service.”],
• CoT_job_summary_shortline1
• COMPANY NAME: Equus Workforce Solutions
• KEY POINTS: Customer flow management, onsite greetings, translation/interpretation, accommodations, reception oversight

Skills

Customer service

Motivational interviewing

Care management

Organizational skills

Education

High School Diploma or equivalent

Tools

Electronic systems

Job description

Equus Workforce Solutions is a leading provider of workforce development services in North America. The role focuses on managing customer flow in the career center, greeting clients, collecting information, and coordinating accommodations and referrals to other providers as needed. Strong organizational and customer engagement skills are essential.

Starting hourly salary is $20/hr. The team emphasizes Equal Employment Opportunity and reasonable accommodations during the application process.