Talent Engagement & Client Success Coordinator

Equus; Reno (NV); On-site; USD 30,000 - 32,000; Full time

Job summary

Equus Workforce Solutions is seeking a Talent Engagement professional to greet clients, manage the reception area, and handle appointment scheduling as part of the operational team. You will manage client records in the database, support case management activities, and assist with participant orientations and data reporting.

The role emphasizes proactive outreach, timely responses to voicemails, and collaboration with staff to improve processes and communications within a diverse workplace.

Qualifications

• High School Diploma or GED plus 1–2 years clerical experience.
• Strong organizational, interpersonal, and communication skills.
• Able to multitask and manage client information accurately.

Responsibilities

• Greet clients and manage the reception area and scheduling.
• Maintain and update client information in the database.
• Support case management activities and document outcomes.
• Assist with reporting and data gathering for management.
• Coordinate new participant orientations and prepare informational materials.
• Answer business calls, direct calls, and schedule appointments; follow up with no-shows.
• Suggest process improvements and help manage office communications.

Skills

Self-motivated

Team player

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Job description

Equus Workforce Solutions is seeking a Talent Engagement professional to greet clients, manage the reception area, and handle appointment scheduling as part of the operational team. You will manage client records in the database, support case management activities, and assist with participant orientations and data reporting.

The role emphasizes proactive outreach, timely responses to voicemails, and collaboration with staff to improve processes and communications within a diverse workplace.