Customer Service Representative - Call Center (816510)

Equus Workforce Solutions; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Equus Workforce Solutions in the United States is seeking a Customer Service Representative to obtain client information by answering calls and emails, interview clients, and verify details to determine eligibility.

You will schedule participants for local Employment and Training orientations, refer clients to external providers, explain procedures, and maintain accurate records while upholding quality standards and confidentiality.

Qualifications

• HS or GED required with basic computer literacy.
• At least 6 months of customer service experience, preferably in a call center.
• Strong written and verbal communication, data entry, and interpersonal skills.

Responsibilities

• Obtains client information by answering telephone calls and emails; interviewing clients and verifying information.
• Determines eligibility by comparing client information to established guidelines.
• Schedules clients for Employment and Training Program Orientations available locally to their area of residence.
• Refers clients to third party workforce services providers.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains an accurate written record of the transaction following established guidelines.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new programs that become available; participating in employment and training discussions.
• Other duties as assigned.

Skills

Written and Verbal Communication

Phone skills

Listening

Data Entry

People Skills

Customer Service

Attention to Detail

Professionalism

Multi-tasking

Education

HS Diploma or GED

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
• Determines eligibility by comparing client information to established guidelines
• Schedules clients for Employment and Training Program Orientations available locally to their area of residence
• Refers clients to third party workforce services providers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains an accurate written record of the transaction following established guidelines
• Maintains communication equipment by reporting problems
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Updates job knowledge by studying new programs that become available; participating in employment and training discussions
• Other duties as assigned

Qualifications

Education - HS Graduate or GED required, - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus Qualifications - Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements - Minimal Travel Work Environment And Physical Demands - Must be able to sit or stand for long periods of time. - 80% of the day will be spent sitting or standing while talking on the phone

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.