Receptionist & Customer Concierge — Insurance Office

Sfinsures; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

State Farm Agent is seeking a Receptionist to join our Mason, MI team. You will greet customers, manage appointments, and handle inquiries while maintaining accurate CRM records.

The ideal candidate is organized, service‑minded, and comfortable discussing insurance options with clients. We offer a friendly, fast‑paced environment with opportunities for growth and competitive compensation.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Previous experience in a receptionist,

Communication & interpersonal skills

Organizational & multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent is seeking a Receptionist to join our Mason, MI team. You will greet customers, manage appointments, and handle inquiries while maintaining accurate CRM records.

The ideal candidate is organized, service‑minded, and comfortable discussing insurance options with clients. We offer a friendly, fast‑paced environment with opportunities for growth and competitive compensation.