Insurance Office Receptionist | Client Relations

State Farm Agent; Michigan; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Simple IRA

Group life insurance

Job summary

State Farm Agent in Mason, MI is seeking a friendly Receptionist to greet customers, manage appointments, and support the team with administrative tasks. You will engage with clients, learn about auto, home, life insurance, and other financial services, and drive a positive customer experience.

The role emphasizes strong communication, organization, and comfort with sales conversations. A background in receptionist or customer service helps, plus proficiency with Microsoft Office and CRM

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent in Mason, MI is seeking a friendly Receptionist to greet customers, manage appointments, and support the team with administrative tasks. You will engage with clients, learn about auto, home, life insurance, and other financial services, and drive a positive customer experience.

The role emphasizes strong communication, organization, and comfort with sales conversations. A background in receptionist or customer service helps, plus proficiency with Microsoft Office and CRM