Receptionist / Communication Officer

Mouratoglou Tennis Center; Noblesville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Mouratoglou Tennis Center is seeking a client-facing receptionist to manage inquiries and bookings across multiple channels, providing information on programs and schedules. You will coordinate with the Head Coach and on-site teams, maintain client records, and support events and pro shop operations with a proactive, service-oriented approach.

Applicants should have experience in reception or customer service, excellent communication, and strong organizational skills, with tennis industry

Qualifications

• Experience in reception, administration, customer service or sales.
• Excellent written and verbal communication skills.
• Professional, friendly and solution-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Commercial mindset with focus on client needs.
• Positive attitude and strong team spirit.
• Understanding of the tennis industry is a plus.

Responsibilities

• Greet clients and manage inquiries via WhatsApp, email, phone and in person.
• Provide information about lessons, programs, schedules, prices, and availability.
• Assist clients with bookings, payments, confirmations, and rescheduling.
• Recommend alternatives and help convert inquiries into bookings.
• Coordinate with Head Coach, Tennis Director and on-site teams.
• Maintain accurate client records and ensure reliable follow-up.
• Support reception, administrative tasks, events and pro shop operations.

Skills

Reception experience

Customer service

Communication skills

Organization

Multitasking

Team player

Industry knowledge (tennis)

Job description

• Welcome clients and manage inquiries via WhatsApp, email, phone and in person
• Provide information about lessons, programs, schedules, prices and availability
• Assist clients with bookings, payments, confirmations and rescheduling
• Recommend suitable alternatives and help convert inquiries into bookings
• Coordinate with the Head Coach, Tennis Director and on-site teams
• Maintain accurate client records and ensure reliable follow-up
• Support reception, administrative tasks, events and pro shop operations when required
• Represent the Mouratoglou brand through excellent customer service

• Welcome clients and manage inquiries via WhatsApp, email, phone and in person
• Provide information about lessons, programs, schedules, prices and availability
• Assist clients with bookings, payments, confirmations and rescheduling
• Recommend suitable alternatives and help convert inquiries into bookings
• Coordinate with the Head Coach, Tennis Director and on-site teams
• Maintain accurate client records and ensure reliable follow-up
• Support reception, administrative tasks, events and pro shop operations when required
• Represent the Mouratoglou brand through excellent customer service

Profile

• Previous experience in reception, administration, customer service or sales
• Excellent written and verbal communication skills
• Professional, friendly and solution-oriented approach
• Strong organizational skills and attention to detail
• Ability to multitask and adapt to changing priorities
• Commercial mindset with a strong understanding of clients’ needs
• Positive attitude and strong team spirit
• An understanding of the tennis industry would be an advantage

Applicants must be legally authorized to work in the United States.