Inside Sales Representative ()

French-American Chamber of Commerce of Florida; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Mouratoglou is seeking an Inside Sales Representative to join our Miami team. You will contact people who showed interest in our tennis and padel clubs, guiding them to visit, trial sessions, or meetings with the club team.

Reporting to the Call Center Manager, you’ll handle high-volume calls, provide program and pricing information, and log activities in the CRM while meeting daily and monthly targets. Fluency in English and Spanish or French is preferred.

Qualifications

• High school diploma or equivalent.
• Comfort with high-volume calling and scheduling.
• Ability to use a CRM to log calls and manage follow-ups.
• Bilingual English/Spanish or English/French preferred.

Responsibilities

• Call new and existing leads from our CRM.
• Hold short, friendly conversations to understand each person’s level, goals and availability.
• Book interested prospects for a club visit, tour, trial session or meeting with the club team, and confirm each appointment by text or email.
• Follow up on missed calls, no-shows and leads who were not ready yet, following the team’s follow-up schedule.
• Answer inbound calls and messages from prospects and members, give clear information on facilities, programs and pricing, and route requests to the right club team.
• Log every call, outcome and next step accurately in the CRM.
• Coordinate with club staff so that every booked visit is ready and prospects have a great first experience.
• Respect calling hours, do-not-call requests and consent rules for calls and text messages.
• Meet daily and monthly targets for calls completed, appointments booked and attendance.

Skills

Phone sales

Customer service

CRM usage

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

CRM software

Job description

Building on the success of its world-famous Academy in the South of France, Mouratoglou now operates 22 centers worldwide and is expanding across the US. We are seeking a motivated, people-oriented Inside Sales Representative to join our Miami team. As the first point of contact for future p...

Offer and profile description

Leveraging the success of its world-famous Academy in the South of France, Mouratoglou has extended itscoaching methodology beyond borders since 2020. Through its existing 22 centers in Greece, Malaysia, Italy,the UAE, the United States & Indonesia, players of all ages and levels can enjoy the unique Mouratoglouexperience worldwide.Mouratoglou is expanding its footprint across multiple states within the racquet sports industry in the UnitedStates, and we are seeking a motivated, people-oriented Inside Sales Representative to join our Miami team.Reporting to the Call Center Manager, you will be the first point of contact for future players and membersof our clubs, helping them discover our programs and plan their first visit. It is a great opportunity to join agrowing international sports brand and start building your career with us!

POSITION OVERVIEW As an Inside Sales Representative, you reach out to people who have shown interest in our tennis and padelclubs and invite them to come and discover us. You work through a steady flow of leads by phone, find outwhat each person is looking for, and book them for a club visit, a trial session or a meeting with the club team.You also answer incoming calls from prospects and members. We value a helpful, no-pressure approach thatreflects the quality of our clubs.

KEY RESPONSIBILITIES

• Call new and existing leads from our CRM.
• Hold short, friendly conversations (about 5 minutes per lead) to understand each person'slevel, goals and availability.
• Book interested prospects for a club visit, tour, trial session or meeting with the club team,and confirm each appointment by text or email.
• Follow up on missed calls, no-shows and leads who were not ready yet, following theteam's follow-up schedule.
• Answer inbound calls and messages from prospects and members, give clear informationon facilities, programs and pricing, and route requests to the right club team.
• Log every call, outcome and next step accurately in the CRM.
• Coordinate with club staƯ so that every booked visit is ready and prospects have a great firstexperience.
• Respect calling hours, do-not-call requests and consent rules for calls and text messages.
• Meet daily and monthly targets for calls completed, appointments booked andappointment attendance.

PROFILE

• High school diploma or equivalent.
• Confident, warm phone manner; comfortable making a high volume of calls every day.
• A good listener who quickly understands what someone is looking for.
• Resilient and positive; takes a \"not now\" in stride and keeps going.
• Organized and disciplined with follow-ups and data entry; comfortable using a CRM.
• Experience in phone sales, customer service, hospitality or retail is a plus.
• Bilingual English/Spanish or English/French.
• Interest in tennis, padel or sports is a strong plus.

Bilingual English/Spanish or English/French.

More information about the company

A World-Class Tennis and Padel Experience may soon arrive in Miami.
The Mouratoglou Tennis Center is growing, and Miami could soon welcome a new destination for high-performance tennis and padel.