Receptionist & Client Care Specialist — Growth Path

State Farm; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

401(k)

Performance bonus

Job summary

State Farm is seeking a Receptionist to join Gladys Quinones - State Farm Agent Team Member. You will greet customers in person and over the phone, manage appointments, and support daily office communications.

The role includes engaging with prospects and existing customers to discuss insurance options, while delivering excellent service and maintaining accurate records. The ideal candidate has receptionist or customer service experience, strong communication, organizational and multitasking

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

State Farm is seeking a Receptionist to join Gladys Quinones - State Farm Agent Team Member. You will greet customers in person and over the phone, manage appointments, and support daily office communications.

The role includes engaging with prospects and existing customers to discuss insurance options, while delivering excellent service and maintaining accurate records. The ideal candidate has receptionist or customer service experience, strong communication, organizational and multitasking