Full-Time Front Desk & Customer Care Specialist

Myagentgladys; Gladys (VA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Gladys Quinones Insurance & Financial Services Inc is seeking a friendly Receptionist - State Farm Agent Team Member in Gladys. This full-time role greets customers, handles calls, schedules appointments and maintains records while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and customer-service driven. Benefits include paid time off, a 401(k), and performance-based bonuses, with opportunities for advancement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Gladys Quinones Insurance & Financial Services Inc is seeking a friendly Receptionist - State Farm Agent Team Member in Gladys. This full-time role greets customers, handles calls, schedules appointments and maintains records while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and customer-service driven. Benefits include paid time off, a 401(k), and performance-based bonuses, with opportunities for advancement.