Warranty/Ins Administrator

L0143 Chevrolet GMC of Fairbanks; Fairbanks (AK); On-site; USD 30,000 - 41,000; Full time

Job summary

Lithia & Driveway, operating as L0143 Chevrolet GMC of Fairbanks, is seeking a Warranty/Insurance Administrator to support service and accounting teams. The role involves processing warranty claims, maintaining records, and ensuring documentation accuracy while delivering excellent internal customer service.

The successful candidate will have 1–3 years of warranty administration experience, be detail-oriented, and comfortable using dealership systems.

Qualifications

• 1-3 years of experience in warranty administration or related dealership environment.
• Strong organizational skills and attention to detail.
• Ability to review paperwork and maintain accurate records.

Responsibilities

• Prepare and process warranty repair orders following manufacturer and warranty procedures.
• Review repair orders for completeness and accuracy; assign labor operation and failure codes; process claims.
• Verify repair orders against vehicle service history to prevent duplicate claims.
• Track and resolve returned, rejected, or adjusted warranty claims with manufacturers.
• Maintain records of warranty claims, status, parts returns, and required documentation.
• Book technician labor hours and communicate adjustments to technicians and management.
• Monitor warranty program usage and report potential abuse or fraud.
• Develop relationships with manufacturer and aftermarket warranty representatives.
• Prepare daily warranty status reports for service management; collect deductibles and related charges.

Skills

Warranty administration

Organizational skills

Attention to detail

Customer service mindset

Basic math

Computer literacy

Education

High School diploma or equivalent

Tools

Dealership software

Job description

Dealership: L0143 Chevrolet GMC of Fairbanks Chevrolet GMC of Fairbanks Hiring: Warranty/Ins. Administrator Pay: $22.00 - $30.00 per hour (DOE) Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

We are looking for a motivated Warranty/Insurance Administrator to join our team! As part of the Lithia & Driveway family, we are committed to providing outstanding customer service and creating growth opportunities for our employees. If you excel in a dealership environment, enjoy staying organized, and take pride in providing accurate support, this is the perfect opportunity for you. You will work with our Service and Accounting teams to process warranty claims, maintain records, and ensure that you complete all manufacturer and insurance documentation correctly, while delivering excellent internal customer service.

What You'll Do

• Prepare and process warranty repair orders, ensuring compliance with manufacturer and aftermarket warranty procedures.
• Review repair orders for completeness, correct errors, assign appropriate labor operation and failure codes, and process claims promptly upon repair completion.
• Verify repair orders against vehicle service history to prevent duplicate claims and warranty shop comeback submissions.
• Track, review, and resolve returned, rejected, or adjusted warranty claims, working with manufacturer representatives to obtain approvals or additional authorization.
• Maintain accurate records of warranty claims, claim status, parts returns, inspections, and manufacturer-required documentation.
• Book technician labor hours, including up-flags and back-flags, and communicate adjustments to technicians and management.
• Monitor warranty program usage, identify potential abuse or fraudulent activity, and report concerns to department management.
• Develop productive relationships with manufacturer and aftermarket warranty representatives while ensuring compliance with dealership standards.
• Prepare daily warranty status reports for service management and document and collect customer deductibles and warranty-related charges properly.
• Support dealership operations by backing up the service cashier, answering phones.

What You'll Bring

• 1-3 years of experience in warranty administration, automotive service operations, or a related dealership environment.
• Organization skills
• Review paperwork
• Customer-focused
• Mathematics – ability to solve basic math calculations.
• Comfortable using computers and learning dealership systems

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!