Receptionist and Office Assistant

Harper College; Palatine (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Harper College in Palatine, IL seeks a receptionist to provide front desk support for the Center, greeting visitors, answering phones, and distributing messages while delivering information as needed.

The role includes scheduling and maintaining appointments for orientation via scheduling software and assisting students with scheduling and registration. It also involves organizing orientation programs and coordinating advisor materials.

Qualifications

• High school graduate or equivalent required.
• At least 1 year of general office experience.
• Knowledge of Word, Excel and Outlook.
• Experience with multiple software platforms; familiarity with student systems preferred.

Responsibilities

• Provide reception duties for the Center; greet visitors and answer telephone.
• Take and distribute messages and provide information as appropriate.
• Schedule and maintain appointments in scheduling software to support 24/7 orientation access.
• Assist students with scheduling and registration during peak times and events.
• Assist in organizing orientation programs and coordinating materials for advisors.

Skills

Communication

Customer service

Scheduling

Privacy/confidentiality

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Overview

Provides reception for the Center. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.

Schedules and maintains appointments in scheduling software to facilitate 24/7 access to Orientation appointments in the Student Portal.

Supports college programs such as peak time registration times, add/drop week, Hullabaloo and info nights. Duties include assisting students with scheduling and registration, providing input about new student processes, including financial aid and testing.

Assists in organizing Orientation programs for new students: check-in, scheduling rooms and/or organizing materials for advisor use.

Accesses, researches and prints student information from student systems for advisors.

Tracks student contacts and monitors appointment and staffing availability and needs.

Requests materials for advising and orientation programs as needed.

Follows privacy and confidentiality guidelines with student record information.

Performs related duties as assigned

Minimum Acceptable Qualifications

• Education: High school graduate or equivalent.


• Experience: One year general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.