Receptionist and Community Relations Specialist

Valerie Tichy-Drummer - State Farm Agency; Hemet (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan with employer match

Health plan contributions

On-the-job training and growth

Job summary

gobravvo is seeking a Receptionist and Community Relations Specialist to greet visitors, answer calls, and uphold a welcoming office ambiance in Hemet, CA. This role merges front-desk hospitality with active community engagement and digital presence management.

You will identify local events, collaborate with organizations, and create engaging social media content to highlight office news and community involvement. Bilingual English/Spanish is a plus.

Qualifications

• Excellent customer service and communication skills.
• Friendly, outgoing personality with a professional presentation.
• Strong organizational skills and attention to detail.
• Bilingual English/Spanish preferred.
• Experience in reception, community relations, marketing, or social media is a plus.
• No insurance license required to start; licensing available.

Responsibilities

• Welcome and assist customers, visitors, and callers with warmth and professionalism.
• Handle inquiries and maintain organized front-office operations.
• Identify and coordinate participation in community events and outreach activities.
• Build and nurture relationships with local businesses, nonprofits, and organizations.
• Create, schedule, and share engaging content on approved social media platforms.
• Capture stories and visuals showcasing community involvement.
• Maintain a consistent and visible brand presence across digital channels.

Skills

Customer service

Communication

Organization

Social media

Bilingual EN/ES

Reception experience

Content creation

Job description

The Receptionist and Community Relations Specialist role offers a dynamic and engaging opportunity for individuals passionate about connecting people, delivering outstanding first impressions, and nurturing strong community relationships. This exciting position integrates front-desk hospitality with community outreach and social media management, serving as the face and voice of a customer-focused office. If you are enthusiastic about building relationships, excel at communication, and enjoy being an active participant in local initiatives, this position could be your next career step.

The Receptionist and Community Relations Specialist is instrumental in ensuring that every visitor and caller experiences a welcoming, professional environment. As the first point of contact, you will reflect the organization’s values and commitment to personalized service. Your outgoing demeanor and organizational skills will set the tone for the office, ensuring efficient operations and a hospitable atmosphere.

This role also plays a critical part in community engagement. By identifying local events, collaborating with community organizations, and maintaining a visible presence at outreach activities, you will help foster trust and strengthen the organization’s ties within the region. Your creativity and initiative will be key in building relationships with local businesses, nonprofits, and residents, making the office synonymous with reliability and community involvement.

Social media management is another core aspect of the Receptionist and Community Relations Specialist’s responsibilities. You will create, schedule, and share engaging digital content that highlights office news, upcoming community events, educational information, and team updates. Capturing and sharing stories and visuals of the organization’s involvement helps maintain a consistent, recognizable brand presence across approved platforms. Your ability to craft relevant posts and monitor engagement will ensure the organization stays connected and top-of-mind among local audiences.

Successful candidates will bring excellent customer service skills, a friendly and professional presentation, and strong attention to detail. Comfort with digital platforms and a genuine interest in community outreach are essential. Previous experience in reception, marketing, or social media is a plus, though not required, and bilingual English/Spanish abilities are highly valued. On-the-job training is provided, and there are opportunities for professional development, including the potential to pursue insurance licensing if desired.

The organization offers a competitive base salary, a retirement plan with employer match, health plan contributions, and a supportive team environment. This is a rewarding opportunity to leverage your creativity and people skills while making a visible difference in the community. If you are looking for a position where your ideas and energy influence both office atmosphere and local engagement, consider applying today.

Receptionist and Community Relations Specialist - Summary

• Acts as the first point of contact for visitors and callers, ensuring a welcoming office environment
• Supports community engagement initiatives and local outreach
• Manages social media and digital brand presence
• Provides administrative and organizational support

Duties & Responsibilities

• Welcome and assist customers, visitors, and callers with warmth and professionalism
• Handle inquiries and maintain organized front-office operations
• Identify and coordinate participation in community events and outreach activities
• Build and nurture relationships with local businesses, nonprofits, and organizations
• Create, schedule, and share engaging content on approved social media platforms
• Capture stories and visuals showcasing community involvement
• Maintain a consistent and visible brand presence across digital channels

Salary & Benefits

• Competitive base salary dependent on experience and responsibilities
• Retirement plan with employer match
• Health plan contribution subject to eligibility and plan terms
• On-the-job training and growth opportunities
• Supportive team environment focused on community impact

Qualifications & Requirements

• Excellent customer service and communication skills
• Friendly, outgoing personality with a professional presentation
• Strong organizational skills and attention to detail
• Comfortable with social media platforms and basic digital content creation
• Interest in community events, relationship-building, and outreach
• Ability to take initiative and manage multiple priorities
• Bilingual English/Spanish skills preferred
• Previous experience in reception, community relations, marketing, or social media is a plus
• No insurance license required to start; opportunities to pursue licensing available

Ideal Candidate Snapshot

• Enthusiastic about people, community, and building connections
• Creative thinker with a knack for storytelling and content creation
• Adaptable, proactive, and comfortable in a public-facing role
• Team player with a high degree of professionalism

Other Relevant Information

• Position is with an independent contractor agent and not the parent insurance company
• Employees of the agent are not employees of the parent company
• Equal opportunity employer; all qualified applicants will receive consideration for employment
• Full-time and part-time opportunities may be available; compensation adjusted accordingly
• Local presence required for in-office work