Receptionist

Ag Workers Mutual Auto Insurance; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

Long-Term Disability

401(k) match

PTO after 90 days

Paid holidays

Early release days

Job summary

Ag Workers Mutual Auto Insurance in Fort Worth, TX seeks a Receptionist and Administrative Assistant to warmly greet visitors and manage front-desk tasks. You will serve as the gatekeeper, monitor security cameras, handle calls, and route mail and documents to the correct team.

The role requires a high school diploma and about one year of reception or admin experience. We offer a robust benefits package and a supportive, growth-focused workplace.

Qualifications

• High School Diploma or equivalent.
• 1 year of reception or administrative experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and direct guests and delivery personnel.
• Maintain building security and monitor access.
• Watch camera system for outside activity.
• Answer switchboard calls and route to the right person.
• Process emails and route them to the appropriate representative.
• Sort and organize mail and policy payments.
• Send renewal or reminder texts to policyholders as needed.
• Sort emails for Insureberry and mail refunds/claims checks.
• Enter data for annual proxies and alert staff of visitors.
• Provide back-up support for scan room personnel.

Skills

Customer service

De-escalation

Written and verbal communication

Organizational skills

Multitasking

Interpersonal skills

Education

High School Diploma

Job description

Receptionist and Administrative AssistantAre you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.The Role: As the Receptionist, you are the friendly face and voice to all Ag Workers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any “out-of-the-ordinary” circumstances. You also assist in processing mail and documents and ensure that they end up at the correct final destination.Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:$16.00/hr - $18.00/hrPremium Benefits Package:Company-Paid Medical Insurance (Premium Platinum-level PPO Plan)Company-Paid Dental InsuranceCompany-Paid Life InsuranceCompany-Paid Long-Term DisabilityCompany-Paid Financial Counseling & Tools with Ramsey Solutions401(k) with 100% match up to 5% contribution3 Weeks of PTO after 90 days8 Paid Holidays with several Paid Early Release DaysSchedule: Monday thru Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pmKey Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the Receptionist, your duties in this position include:Greeting and directing guests and Delivery personnel.Maintaining building security by discerning access.Watching the camera system to stay aware of outside activity.Answering switchboard calls and directing to the appropriate person.Processing claim’s emails and directing them to the corresponding representative.Keeping track of mail supplies.Sort and Organize policy payments.Send Cancellation Text/ Payment Reminder Text to policyholders.Address and Send out Birthday Cards to first 1,000 Policyholders.Sort Emails for InsureberryMail out policy refund checksMail out claims checksSorting and Entering data for Annual Proxy’sAlerting appropriate staff member of visitors.Functioning as a “back-up” for scan room personnel.Other projects and duties, as assigned.What You'll Bring:High School Diploma or equivalent1 year of experience in a reception or administrative role is preferred.Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.Strong written and verbal communication skills.Strong organizational skills with the ability to multitask multiple priorities effectively.Excellent interpersonal skills to maintain relationships and collaborate well.