Receptionist and Administrative Assistant

AgWorkers; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Company-Paid Medical Insurance

Company-Paid Dental Insurance

Company-Paid Life Insurance

Company-Paid Long-Term Disability

Financial Counseling & Tools

401(k) with match

PTO 3 weeks

Paid Holidays

Job summary

Ag Workers is seeking a Receptionist to be the friendly face of our Fort Worth office, handling front-desk duties and basic gatekeeper responsibilities. You will greet guests, direct deliveries, maintain security, and support mail and document processing to ensure accurate routing.

We offer a comprehensive benefits package including medical, dental, life, disability, 401(k) with match, PTO, and holidays, with a schedule Monday–Thursday 8:30am–5:00pm and Friday 8:30am–4:00pm, $16–$18 hourly.

Qualifications

• High School diploma or equivalent required.
• 1 year of receptionist/administrative experience preferred.
• Excellent customer service and de-escalation skills.
• Strong written and verbal communication.
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.

Responsibilities

• Greeting and directing guests and delivery personnel.
• Maintaining building security by discerning access.
• Watching the camera system to stay aware of outside activity.
• Answering switchboard calls and directing to the appropriate person.
• Processing claims emails and directing them to the corresponding representative.
• Keeping track of mail supplies.
• Sort and Organize policy payments.
• Send Cancellation Text/ Payment Reminder Text to policyholders.
• Address and Send out Birthday Cards to first 1,000 Policyholders.
• Sort Emails for Insureberry
• Mail out policy refund checks
• Mail out claims checks
• Sorting and Entering data for Annual Proxy's
• Alerting appropriate staff member of visitors.
• Functioning as a back-up for scan room personnel.
• Other projects and duties, as assigned.

Skills

High School Diploma or equivalent

Reception experience

Customer service

Communication skills

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: 5500 LOWER BIRDVILLE RD - FORT WORTH, TX 76117, Education Level: High School or Equivalent, Salary Range: $16.00 - $18.00 Hourly, Job Category: Admin - Clerical, Receptionist and Administrative Assistant

Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!

About Us:

Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

The Role:

As the Receptionist, you are the friendly face and voice to all Ag Workers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any "out-of-the-ordinary" circumstances. You also assist in processing mail and documents and ensure that they end up at the correct final destination.

Why You'll Love Working Here:

We believe in taking care of our team with an industry-leading benefits package:

$16.00/hr - $18.00/hr

Premium Benefits Package:

• Company-Paid Medical Insurance (Premium Platinum-level PPO Plan)
• Company-Paid Dental Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• Company-Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days

Schedule:

Monday thru Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm

Key Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the Receptionist, your duties in this position include:

• Greeting and directing guests and Delivery personnel.
• Maintaining building security by discerning access.
• Watching the camera system to stay aware of outside activity.
• Answering switchboard calls and directing to the appropriate person.
• Processing claim's emails and directing them to the corresponding representative.
• Keeping track of mail supplies.
• Sort and Organize policy payments.
• Send Cancellation Text/ Payment Reminder Text to policyholders.
• Address and Send out Birthday Cards to first 1,000 Policyholders.
• Sort Emails for Insureberry
• Mail out policy refund checks
• Mail out claims checks
• Sorting and Entering data for Annual Proxy's
• Alerting appropriate staff member of visitors.
• Functioning as a "back-up" for scan room personnel.
• Other projects and duties, as assigned.

Qualifications:

• High School Diploma or equivalent
• 1 year of experience in a reception or administrative role is preferred.
• Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask multiple priorities effectively.
• Excellent interpersonal skills to maintain relationships and collaborate well.