Receptionist

North Suburban Agencies Inc; Coon Rapids (MN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Opportunity for advancement

Job summary

North Suburban Agencies Inc in Minnesota is seeking a friendly receptionist to greet clients, answer phones, and support the insurance team. This role keeps the office running smoothly and provides a professional customer experience.

Ideal candidates are organized, detail-oriented, and comfortable handling routine service requests and schedule coordination; Property & Casualty license is preferred.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, and customer-focused.
• Strong organizational skills and attention to detail.
• Dependable and able to manage multiple tasks.
• Comfortable answering phones and interacting with customers.
• Proactive problem-solving skills.
• Ability to learn and navigate computer systems.
• Ability to work effectively as part of a team.
• Current Property & Casualty License preferred.
• Commercial insurance experience preferred.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming phone calls and direct customers to the appropriate team member.
• Assist customers with general questions and routine service requests.
• Schedule appointments and assist with follow-up communication.
• Collect and organize information and documentation needed by agency team members.
• Maintain accurate customer records and update information as needed.
• Assist with general administrative tasks, data entry, filing, and office organization.
• Support licensed team members with customer service and policy-related administrative tasks.
• Maintain confidentiality of customer and agency information.
• Help ensure day-to-day front office operations run smoothly and efficiently.

Skills

Communication skills

Customer-focused

Organizational skills

Detail-oriented

Team player

Phone etiquette

Job description

Benefits:

• Training & development
• Competitive salary
• Opportunity for advancement

We are seeking a friendly, organized, and customer-focused Receptionist to join our insurance agency. This position serves as the first point of contact for customers and plays an important role in keeping the office running smoothly.

The ideal candidate is professional, dependable, detail-oriented, and comfortable assisting customers both over the phone and in person. A current Property & Casualty License and previous experience with commercial insurance are preferred for this role.

Responsibilities:

• Greet customers and provide a welcoming, professional experience.
• Answer incoming phone calls and direct customers to the appropriate team member.
• Assist customers with general questions and routine service requests.
• Schedule appointments and assist with follow-up communication.
• Collect and organize information and documentation needed by agency team members.
• Maintain accurate customer records and update information as needed.
• Assist with general administrative tasks, data entry, filing, and office organization.
• Support licensed team members with customer service and policy-related administrative tasks.
• Maintain confidentiality of customer and agency information.
• Help ensure day-to-day front office operations run smoothly and efficiently.

Requirements:

• Excellent written and verbal communication skills
• Friendly, professional, and customer-focused
• Strong organizational skills and attention to detail
• Dependable and able to manage multiple tasks
• Comfortable answering phones and interacting with customers
• Proactive problem-solving skills
• Ability to learn and navigate computer systems
• Ability to work effectively as part of a team
• Current Property & Casualty License preferred
• Commercial insurance experience preferred